Outlook 2010 Autocomplete unavailable

Auto complete changed significantly in Outlook 2010. It no longers uses the .NK2 file and is buried in the Inbox area of Outlook. So if you are not using Outlook for creating your message, you will probably have to use the address book. .... Thinkpads_User

I am aware that the NK2 file is no longer used.
The autocomplete works in Outlook itself without problems.
The BackStage|File|Save & Send invokes Outlook, but then has no autocomplete support.
Generally, the address book is unpopulated because autocomplete works so well.

I have a fairly decent contact list. The new autocomplete works even for addresses you have never sent to, so long as they are in the contact list. That means that this new system works spendidly well from withn Office.

I think now, the workaround in your situation, will be to populate the contact list. ... Thinkpads_User

Perhaps,
But adding 1000+ contacts from the Sent Items manually is out of the question.
So is manually creating a new contact each time a new address is sent to.
So, how do we make it work like Office 2003 did short of downgrading?

I don't think you can. Downgrading might be an answer, but given what works so well for many of us means it will probably continue into the future.

What do the Backstage people say about it?  They will have to adapt as well. .... Thinkpads_User

<Backstage people >
????

By BackStage, I mean what the Office orb from Office 2007 became.
The way to access what was File|Send To >|Mail Recipent (as attachment) in Office 2003.

What worked very well in Office 2003 is now broken!

I am sure you know much more about Backstage than I do. And I am equally sure you have seen the stuff in these links below.

http://blogs.technet.com/b/office2010/archive/2009/07/15/microsoft-office-backstage-part-1-backstory.aspx

http://msdn.microsoft.com/en-us/library/ee691833.aspx

It might be feasible to contact them and see what they propose. .... Thinkpads_User

Starting an MS Support Call is at least $150
And this may be a 'feature'

Yes, I understand.

Also, I am not trying to be harsh or negative. I am using Windows 7 Pro and had to give up some of my cherised applications and work habits. In some cases, I had to purchase replacement software.

I did see this article that talks a bit about autocomplete in Outlook 2010:

http://aspoc.net/archives/2010/05/04/how-to-clear-the-autocomplete-list-in-outlook-2010/

It might provide some additional information. ... Thinkpads_User

Hmm, I seemed to have missed something.  The google link said: "With Outlook 2010 open, click File (BackStage), and then click Options"

But now I cannot find it. ... Thinkpads_User

Sigh.

There have been problems with autocomplete getting corrupt and not saving stuff.
Clearing the cache solves some of those.
This problem is not related to that.
The problem is that the autocomplete ONLY works with mail messages originated by Outlook.
It works flawlessly with that.

It's frustrating because it's the bosses machine, and he just wants the functionality that existed with Office 2003.

Now.
I just tested it on my home machine which does NOT use Exchange, and it works properly.
Three domain/exchange units exhibit this problem, though!

New to this thread.

Let me see if I got this. In Word you click on File then Save & Send then Send Using E-Mail then you click on Send As an Attachment correct? Then when the email opens up up are not getting the Auto Complete.

Is this correct?

By the way I know this does not help in this case but I strongly explain to customers that the Auto Complete is not an address book. I have too had many use it like that just to get a new computer and nothing is there. Drives me nuts. :-)

Bang on, that is the problem.
Since roaming isn't something we do, migrating the old NK2 wasn't rocket science.
Even importing it into Outlook 2010 is straight-forward.

The lack of support for AutoComplete in
<<File then Save & Send then Send Using E-Mail then you click on Send As an Attachment>>
Is driving the boss nuts.

It works for Outlook | New Message or Reply or Forward without flaw

So, your understanding is correct

I tried it on mine here. Outlook 2010 Connect to multiple exchange servers and it seem to work fine.
File then Save & Send then Send Using E-Mail then you click on Send As an Attachment

This was from Word I have not tried Excel. We are talking about Word and Excel 2010 right?

Yes, Word 2010 and Excel 2010 don't peform as expected

The mail server is SBS 2008 w/Exchange 2007

Aaaa yes in my test my mail server was Exchange 2010 on SBS 2011.

Have you made sure Outlook is your default email program?

<grin>
Its the only email program!

AH!

I just brought in my working home laptop and hooked up an Exchange account to our Server.
BANG!!!!!!!!!!!!!

It's now broken the same way and deleting the Exchange account doesn't fix it.

Now, what up with my SBS/Exchange box that autocomplete works nice for Outlook 2003 and not properly for 2010?

Well I am out of answers. Sorry.

I did a system restore to before I made it go BANG!
And it's still broken!?!

What the heck?
What survives a system retore?

<What survives a system restore?>

*.ost files and the contents of
C:\Users\%username%\AppData\Local\Microsoft\Outlook\RoamCache
apparently
and since the NK2.old file was left at
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook

I killed off the .ost files and the RoamCache and renamed NK2.old to NK2 and
TAH-DAH!
The one I just broke started working again.

Now--what breaks them in the first place?
And can I fix one and STAY connected to Exchange?
Stay tuned Monday as I find out.

Feel free to speculate on
<Now--what breaks them in the first place?>

OK,

I just ran through the steps of deep-sixing any .ost files and the RoamCache, while leaving the connection to Exchange in place.
No Dice.
The unit stays broken

I also logged on a a different user, and created a mail profile that does NOT use Exchange--but the unit behaves the same way.
I can't find anything untoward in the registry.

Help!

I have linked out this question elsewhere and would like it to survive
@RickEpnet
Do you get full auto-complete support whether Outllok is open at the time or not?

It really does not matter. When you tell Word to send this as an attachment it will launch Outlook. If it does not then you need to look at what is you default email client like I had mentioned before.

I know this sounds kind of strange but just because you only have one email client on the computer that does not mean it is your default email client.

An Outlook message launches fine and the file gets attached: the whole Outlook application doesn't launch nor do I expect it to.
I posted on the MS forums here
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/e26a071a-301f-46ee-825d-458972b51eb6
The lone replier there insisted that only if Outlook itself is open does he get full auto-complete support.
I wanted to check with you that your experience with 2010 was the same as 2003.
To wit, that no matter how a Outlook message starts, and regardless of the state of the main Outlook window, open or closed, that you get full auto-complete.

Its seems that there are a wide variety of auto-complete experiences.
You have full support.
The MS poster has full support only if Outlook is open
I have support only in Outlook-originated messages
and then there are those with various RoamCache corruption issues that googling about auto-complete lead to.

I just wanted to confirm that you have full support in all scenarios

When I do it the whole Outlook launches. When I used 2003 it did not seem to launch Outlook but 2010 did.

What about right-clicking any file and choosing Send To | Mail recipient?
Do you get a message with an attachment and auto-complete, or does Outlook launch entirely for that to?

It does not launch Outlook and I have no auto complete.

Interesting.

So how do I setup my Outlook to launch fully from Send & Save?
And why does Outlook 2010 w/Exchange have reduced fucntionality support for auto-complete than without Exchange or Than Outlook 2003 had?

Thanks Rick

I wish I knew.

One way or another, even if I have to phone MS, I will get to the bottom of this.
Degraded functionality from an 'upgrade' just ain't cool.
Undocumented degraded functionality from an 'upgrade' is a major piss-off

I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

Award no points and PAQ it please

There is no solution.
Users experiences vary for unknown reasons from full support to no support.  Perhaps SP2 will fix it

I, too, will be following this thread to see if a solution is ever found.