Outlook process

westone
westone used Ask the Experts™
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Hi,
Kudos to you if you can help me with this, I could use it.

I am remoted into a Windows 7 Pro computer, troubleshooting a problem with a new install of Office 2010. The problem is Outlook 2010 is crashing, and when it does, the Outlook.exe process cannot be killed. End Process, End Process Tree, Taskkill /PID **** /F, Process Explorer Kill Process, nothing will kill it, and Outlook will not restart until the original hung process is killed. Further more, when restarting the computer to kill the process, the computer hangs during Logging Off, and it must be forcibly restarted by holding in the power button until it shuts down.

When I was onsite that was possible, now I am remoted in, and I need to kill this Outlook process. I needs a solution to either successfully kill the Outlook process without restarting, or to successfully restart the computer while not being present to hold in the power button.

The only option I have is "shutdown -r -f", but if it doesn't work I'm finished until I can get back onsite. Anyone I have any different ideas?
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Author

Commented:
FYI: Just tried PSKill and it failed as well.

I should have mentioned the failure is "Access Denied"
Most Valuable Expert 2011
Top Expert 2011

Commented:
Try killing explorer.exe first....

Most Valuable Expert 2011
Top Expert 2011
Commented:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_27091087.html

See that recent thread. You van get a command prompt under the SYSTEM account, and hopefully you will not be denied...

Also, under Process Explorer, have you searched for outlook.exe to see if another process has a handle on it you can close, to allow the process to end ok?
Top Expert 2011

Commented:
- try taskill or killprocess. copy it to the Windows 7 computer. it works to kill my hang processes:
http://members.ozemail.com.au/~nulifetv/freezip/freeware/
http://www.softtreetech.com/24x7/archive/49.htm
Andrew OakeleyConsultant

Commented:
You are trying to kill the process from an elevated command prompt aren't you (i.e. cmd - run as administrator)?

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