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Ejecting RDX Drives using Backup Exec 12.5

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Last Modified: 2012-08-13
We have a customer who runs Windows Server 2003 with Backup Exec 12.5.

The backup runs every night to a Quantum RDX1000 drive. The backup job is set to eject media after the job completes and set to respond to the media remove automatically.

The RDX drive does not eject after the job completes, the only way i can get it to eject is to manually go into Backup Exec and click Devices, Right Click- Eject.

Then i have to go to My Computer and eject the Removable disk from there. Either that or hold in the eject button on the physical drive until it ejects.

If i just eject under My Computer i am told the drive is in use.

I have tried restarting the RDXMON 1.16 service and the Backup Exec services but this has not resolved the problem, it still wont eject.

Quantum RDX tools report no errors on the drive and i have tried the Symantec site, The device is listed under Removable Backup To Disk device.

All updates for Backup Exec are installed.

Any Ideas what i can do to get this RDX drive to eject daily after the job has finished?

Thanks,
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