We help IT Professionals succeed at work.
Get Started

rightfax sending too many pages

2,182 Views
Last Modified: 2012-05-11
I have rightfax version 9.4 running on a 2003 server.  The clients have been running on windows xp with no issues for years.  I recently started upgrading some pc's to windows 7 and when those users try to fax, rightfax tries to send too many pages.  I can fax straight from the rightfax client with no issues, but using word or any other program to fax makes it send many more pages than it should (trying to send one page from word might send 36).   The pages beyond the cover page (the cover page is created by rightfax) are garbage so the pages you want to send are never seen.

Rightfax creates a print driver when it is installed and I have tried both the pcl and postscript driver and it does the same thing.  I upgraded the server to rightfax 9.4 feature pack 1, service release 2.  Still no change.  Rightfax will not let us pay for a single support call; they want us to buy a whole maintenance agreement including back time since the initial agreement went out a year after purchase.  Since this is the first time we have ever called them we are not looking to do that.
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE