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pabby061203

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Exchange 2003 -Delivered locally to store - Not in Outlook or OWA

HI,

Before I start - this user has no rules at all - the email from the sender works ok in general and goes to the users inbox, usually without any probs -but intermittently does not arrive at all - although the ESM says it was delivered locally - I can go on OWA on a separate pc and see that the email, that the server says that was delivered locally to store at 14:59 - does not exist in OWA. However, other people on the distribution list -get the email ok......?  Dont get it - any ideas?  Thanks
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PYThePorkpie
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if you've tracked the message and it says it was delivered then 2 things spring to mind.
Have you checked users junk e-mail folder to see if the spam filters have moved the messages, and second has user logged in at another machine which may be set with delivery to PST.
You could also use the DumpsteralwaysOn reg key to look at deleted items in the Inbox to see if the sytem says it arrived and then delted it for some reason.
Hello,
Does the user have any mobile device?
Have you looked in Junk mail?
Is there a chance the AV config is different for the user and blocks it?
Does the user have any forwarding ?
What version of Outlook is being used?



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pabby061203

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pabby061203

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wish to close this as no suggestion by any experts was helpful in resolving the issue - currently working around the problem