asked on

Windows 2003 ( The Distributed Transaction Coordinator ) Service Not Starting Please urgent help required!

we are using Windows Server 2003 Enterprise Edition 32bit, today we installed MCAFEE antivirus installed on domain controller and re-started machine after restart MSDTC
service stopped when im trying to start it is giving me these errors

Please see screen shoot Pic number 1

i tried this microsoft solution also

http://support.microsoft.com/kb/916926
this is not working for me see the results
log on command prompt

-------------------------------------------------
C:\>net stop msdtc
The Distributed Transaction Coordinator service is not started.
More help is available by typing NET HELPMSG 3521.
C:\>msdtc -resetlog
C:\>net start msdtc
The Distributed Transaction Coordinator service is starting.
The Distributed Transaction Coordinator service could not be started.
A system error has occurred.
System error 1067 has occurred.
The process terminated unexpectedly.
C:\>
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Windows Event viewer Log

---------------------------------------------------

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7024
Date:            6/20/2011
Time:            9:57:55 AM
User:            N/A
Computer:      mysrv
Description:
The Distributed Transaction Coordinator service terminated with service-specific error 3221229584 (0xC0001010).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------- Error 2 ----------------------------------------

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7031
Date:            6/20/2011
Time:            9:57:54 AM
User:            N/A
Computer:      mysrv
Description:
The Cluster Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-----------------------------------------------

We are using antivirus "Antispyware Enterprise 8.8"

Felix Leven

MSDTC service must run under the NT AUTHORITY\NetworkService Windows account, have you checked if MCAFEE changed anything here ?

xeondxb

ASKER

no it did not change anything even i checked log file of mcafee
windowsServiceError-2.jpg

xeondxb

ASKER

is there any way i can check logs of MSDTC and find out what is the problem ???

Felix Leven

Recommended exclusions for VirusScan Enterprise on a Windows Domain Controller with Active Directory or File Replication Service:
https://kc.mcafee.com/corporate/index?page=content&id=KB57308&pmv=print

Trace logs:
http://msdn.microsoft.com/en-us/library/ms678917.aspx

xeondxb

ASKER

i did not take a backup but is there anyway i can fix this uninstall and reinstall it'll help?

xeondxb

ASKER

im talking about MSDTC service because i tried uninstalling mcafee and tried to start MSDTC service it didn't not work so i installed again MCAFEE this service still not working

Felix Leven

Have you moved any FISMO roles (maybe PDC) to another Domain Controller before the uninstall?

xeondxb

ASKER

no :(

Felix Leven

Have you used the removal tool from MCAFEE after you uninstalled the software? I know i had to do this with AV software from other verndors.

xeondxb

ASKER

no i just uninstalled from the add/remove windows control panel

xeondxb

ASKER

is there anyway ??? we can fix this ??? let tell u we are using 3 servers for clustering for sharing MSA SAN storage Active Directory we are using because some application required active directory we are not using for the local users

Felix Leven

The Question is, if the AV software was really the cause of yopur problem or if the MSDTC problem was just a sideeffect from restarting the server.

1. Try to uninstall AV and then use a removal tool from the AV vendor.restart server

If the service still fails you have to take a look at the cluster services.
What ServicePack is installed on the 2003 Servers?

xeondxb

ASKER

we are using windows 2003 - SP2 well personally i have checked this service after installing AV before i didn't check maybe it was failed because of something else ...

xeondxb

ASKER

1) Ran MSDTC -uninstall
2) Exported registry key HKLM\Software\Microsoft\MSDTC then deleted key
3) Rebooted
4) Ran MSDTC -install

will this help???

ASKER CERTIFIED SOLUTION

Felix Leven

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