Link to home
Start Free TrialLog in
Avatar of itnifl
itniflFlag for Norway

asked on

Word addin run-time error '5834' - Item with specified name does not exist

One of our users uses a Word plugin with file name "as_report_pic_n_6.dot." The user does not know the full name of the plugin, and he does not remember the name of the vendor/distributor or source of the plugin. The user uses Word 2010.

The addin creates a "toolbar" with several buttons. One of the buttons is named "Insert table for 1 graph." When clicking that button, the user gets the error message "run-time error '5834' - Item with specified name does not exist."

The IT guy at they'r department has reported this as an error. I would assume that the addin should not display errors that are as uninformative as this if the user is doing wrong selections, so I am guessing that this is an error and not just a user doing something wrong.

I tried to run process monitor to capture the processes and they'r actions while recreating this error. It didn't get me anywhere. I was looking for access denied messages or other errors of some sort. To be honest, I didn't really know what I should be looking for.

See attached screenshot.
So, any ideas to fix the issue?
26.06.png
ASKER CERTIFIED SOLUTION
Avatar of GrahamSkan
GrahamSkan
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of itnifl

ASKER

Guess you are right