troubleshooting Question

Word addin run-time error '5834' - Item with specified name does not exist

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itniflFlag for Norway asked on
Visual Basic ClassicMicrosoft WordCitrix
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One of our users uses a Word plugin with file name "as_report_pic_n_6.dot." The user does not know the full name of the plugin, and he does not remember the name of the vendor/distributor or source of the plugin. The user uses Word 2010.

The addin creates a "toolbar" with several buttons. One of the buttons is named "Insert table for 1 graph." When clicking that button, the user gets the error message "run-time error '5834' - Item with specified name does not exist."

The IT guy at they'r department has reported this as an error. I would assume that the addin should not display errors that are as uninformative as this if the user is doing wrong selections, so I am guessing that this is an error and not just a user doing something wrong.

I tried to run process monitor to capture the processes and they'r actions while recreating this error. It didn't get me anywhere. I was looking for access denied messages or other errors of some sort. To be honest, I didn't really know what I should be looking for.

See attached screenshot.
So, any ideas to fix the issue?
26.06.png
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