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gdinunzio

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Polycom Soundstation IP4000 does not factory reset

My Polycom Soundstation IP4000 has an incorrect config file.  I am not able to get into either the internal website to change or change it from the panel.  I have even tried to perform a factory reset but it isnt working

It just keeps looping:
bootup
updating initial config (fails, the uses existing config)
loads app
runs app
config error 0x4020

then it starts all over again.

help!  i am about to throw this thing out the window.

if possible a factory reset would be preferable
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twol
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This might help...
Press and hold certain key combinations (depending on the phone model) simultaneously during the countdown process in the
boot process until the password prompt appears:
• IP 4000: 6, 8 and * dial pad keys

Then the password is the factory default.
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gdinunzio

ASKER

Did that and nothing happens.  
I will try again today.

when should i be doing this?  
sorry, I am not an expert at this, but I did come across this information.
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gdinunzio

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found answer on vendor forum