asked on

Epson Advance Printer Driver - Failed to Install Port Handler Service

I'm trying to install the Advance Printer Driver for a receipt printer. A few days ago, this printer was installed and working fine. I received a call saying it wasn't working anymore so I came in. After messing with it for awhile, I decided to uninstall and reinstall. The uninstall went fine. The reinstall, not so much. For some reason, the installation gets almost all the way complete, then pops up the error:

Failed to Install Port Handler Service. Error Code = 1073
Setup will delete the current installation.

The current service already exist

I'm kind of stuck. Ok, actually, I'm really stuck... I've tried running registry cleaner to see if that would help. I've restarted the computer after uninstalling everyting related to Epson. The computer here didn't have a System Restore point, so I can't go back to the time when this thing was working correctly.

Any ideas? Thanks for your help!!!

ASKER CERTIFIED SOLUTION

lockreyt

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

psychogr

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

kirubalks

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

ded9

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

slightlyoff

ASKER

Thanks for the help! Sorry for the delay, I posted this on my last day of work before vacation, and didn't get back to it.

I really appreciate the help. I'm splitting the pionts, because I got this to work before the first response came in, but I pretty much did what you all suggested.

Epson doesn't do a good job of removing ports and services when it uninstalls (at least when it comes to the APD.) But after deleting services and freeing ports, it's all good.

Thanks again for responding!!!

the ask please help

sir how do I know what servicename does my printer have

sc delete "servicename"?

i tried EPSON, EPSON TM U-220

none of them works
please help

Blackout CEO

I am having the same problem with my Epson TM U220PD Receipt printer. Everytime I install the APD software and later connect the printer via usb (after installation that is) it appears under devices and printers but status shows "not available". I have installed and uninstalled the drivers multiple times to no avail. Any help, anyone...