We help IT Professionals succeed at work.
Get Started

Troubleshooting outgoing SMTP on Galaxy Tab

1,065 Views
Last Modified: 2012-05-11
I have trouble with my boss's Galaxy Tab regarding outgoing mail.
The Tab is running latest firmware and have about 8 email accounts setup, the default account is an Exchange account (that works), and 7 POP3 accounts. Of the 7 POP accounts, one of them have problems sending emails out.

The user just get's a "Connection Error" and nothing more useful. I know the servername is correct (tested on PC), and I have tried both with standard port 25 without SSL/TLS, and also with SSL and TLS on port 465 and port 587.
I also tried SMTP without SSL/TLS on port 587, but no luck. Authentication is of course enabled. The account is also setup on a Outlook 2010 client with TLS on port 587 and works perfect there. The user is connected to his home network, and the ISP is not blocking outgoing SMTP connections.

Is there any way to troubleshoot the Tab? A general error message is not very helpful, i would love to see something more if thats possible.
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE