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Garry ShapeFlag for United States of America

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Printer type in Citrix keeps changing

One of my computers that has a local printer (Dell 1110) and uses Citrix to connect in to our corporate programs, will sometimes show as the wrong printer "Type" when attempting to print and as a result, not print at all.
After a reboot or two when we reconnect to Citrix and go to print, the Dell 1110 type is back to showing the right type, "Citrix Universal Printer" and thus printers just fine.

What might be happening to cause the type to randomly change sometimes?

Correct printer type:
 User generated image
Then it changes for some reason?


Wrong printer type:
 User generated image
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Carl Webster
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WHat CItrix Policies do you have in place?
Citrix might use the the universal driver or the native driver and this behavior can be controlled with Citrix policies.  For instance you could have a policy that says always use the Universal Print Driver or Use the Universal Printer driver if the native driver is not available.  Also note that once you create a policy you must apply it to something or it will not be used.  You can apply the policy to  a number of different objects such as the Citrix server or to a user group or ip range for instance.
This issue can be sorted out by a Citrix admin. If you are the Citrix admin, then you have to check the drivers on each servers where these app is published and also need to check policies
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joharder
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Avatar of Garry Shape

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Thanks @ comments I am not the Citrix Admin just trying to support some random remote user.

@joharder, thanks I'll have to research what that UPD3 is. Sounds specific to Citrix?
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