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DVDROM/Burner Combo Unit unresponsive in Acer Aspire Desktop (Model: AX3810)

Hi Everyone,

          I am needing to help a friend of mine with a DVDROM/Burner unit problem with an Acer Aspire Desktop (Model: AX3810) running Windows Vista.  Basically, here is what is going on with it which is causing concerns.  First, the DVDROM unit is unable to boot from a bootable CD/DVD despite of the first boot device being selected CDROM within the BIOS of the desktop.  Secondly, Windows Media Player is unable to playback music despite of an audio cd being in the DVDROM drive.  Interestingly, the list of the song titles and artist can be seen though for the audio cd within Windows Media Player.  And, finally, it is not possible to install software from a CD/DVD with this combo unit as well.  All of these signs of unresponsiveness does suggest to me there is a defect of some sort with the combo unit.  However, that is mere conjecture on my part.  The entry for the combo unit appears fine within Device Manager of Windows Vista and does not indicate any kind of driver or software conflict.

               Any followup thoughts and suggestions to resolving this issue will be deeply appreciated.  I will look forward to reviewing any input shared to this post.  

               Thank you

                George
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travisgish

8/22/2022 - Mon
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GMartin

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Hi

         Thank you for sharing your input to this question.  At this point, I do have a couple of followup questions regarding the Acer Aspire Desktop (Model: AX3810).  First, I am wondering if this unit uses an IDE or SATA interface.  I have not opened the case yet to check on that part, but, I figure the model number of this desktop can be used to perhaps address that area.  And, secondly, what can the expected cost be for a replacement of this combo unit?  I am going with a conservative estimate of between $35 to $50 online, but, I am unsure.

            Any followup to these areas of this post will be appreciated.

            George
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travisgish

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nobus

at this point, i suppose the cd drive shows ok in the bios
GMartin

ASKER
Hi

           If it shows within the BIOS, is it reasonable to conclude the hookups for the DVDROM unit are fine?

           Thank you

           George
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fblack61
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nobus

..but it never hurts to reseat them
GMartin

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Hi Everyone,

             Apparently, there is an issue with this unit because I noticed an unusual sound coming from the player whenever it is trying to access a cd or a dvd.  Almost like a clicking and grinding noise.  Since I will need to replace it, can someone provide a direct online purchase link for a DVDROM/Burner unit which will be compatiable with this setup?  I am interested in going in the direction of an economy unit as well like $50.00 or less.

               Thanks in advance for any further feedback given to this question.

               George
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GMartin

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Hi Everyone,

            With all of the symtoms beind displayed by this DVDROM/Burner combo unit, I must conclude it is defective and needs replacement.  I will use the newegg link to purchase a replacement.  And, the price is great too for this unit.  

              Many thanks once again for the great help given to this question.

              George
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travisgish

I'm glad i could be of help.