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ITAdmin4Days
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Personal - Blue Screen while gaming

For the last few days, I have been having recurring problems while playing some games.  During the middle of the game, the computer will go to either a pure blue-green screen, or pure green screen, both with no text.  The computer will reboot and upon reboot the bios beeps 1 long, and 8 short beeps.  From everything I can find, this is a graphics card issue.  My hardware is as follows:

AMD X2 255 3.1GHz
Arctic Cooling Freezer 64Pro CPU Cooler
4GB Kingston Value Ram
ASUS M4A785TD -M EVO (On Board ATI Radeon HD 4200 GPU - (DISABLED in BIOS))
MSI N260GTX-T2D896-OCv2 GeForce GTX 260 896MB 448-bit GDDR3 PCI Express 2.0 x16 HDCP
650W Power Supply
250 GB SATAII Hard Drive
Pioneer DVD-RW
LiteOn CD-RW
Linksys wmp54G Wireless Card
Logitech G15 Keyboard
Logitec G500 Mouse
ASUS 21" Widescreen Monitor
IOGear USB Hub
Windows 7 Professional x64

Upon reboot, I am presented with an unexpected shutdown report.  The contents of this report are below.


Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      124
  BCP1:      0000000000000000
  BCP2:      FFFFFA8004CFD8F8
  BCP3:      0000000000000000
  BCP4:      0000000000000000
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\070811-25178-01.dmp
  C:\Users\******\AppData\Local\Temp\WER-192552-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Looking through the event log, I cannot see anything that stands out.  I have a few errors upon boot, services not starting and a few other minor things, but right before the crash there are not any errors logged.  I have updated drivers, cleaned my PC out, ran a checkdisk, performed a defrag and even used a program called OCCT that will test for heat or other problems.  I ran the tests on both the CPU and GPU for 1 hour each, and the CPU reached a temp of 43 degrees and the GPU reached a whopping 86, but it did not crash the computer.  I am at my wits end with this, as it is annoying to be in the middle of a game and have it crash and corrupt your save games.
ComponentsPCComputer Games

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ITAdmin4Days

8/22/2022 - Mon
☠ MASQ ☠

Can you post the minidump file (C:\Windows\Minidump\070811-25178-01.dmp) using the "Add File" link below to attach it to a comment?
What services aren't starting?
I'm assuming this is a new problem and that the same games were playing OK before - can you remember roughly when this started?
Could you give some example games where this happens? (& if there are equally hardware intensive games where this doesn't happen the names of those would be useful too).
ITAdmin4Days

ASKER
For the games, it is when my kids are playing Sims 3.  I haven't noticed it with any other games.  I will run through my games today and see if any other games are being affected.  I have attached the minidump as you asked. 070811-25178-01.dmp

As for the service, sometimes it is the windows audio service.  I can go into services, and it says started, but my sound manager states that it is not, so I restart it and everything is fine afterwards.
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Naranthiran D

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ITAdmin4Days

ASKER
Will memtest be a good checker in this instance?
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nobus

your dump shows  WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred.
so you have bad hardware - best try to replace cards

it can also come from a bad power supply - check how much you need first : http://www.antec.outervision.com/
ITAdmin4Days

ASKER
Well, I will have to run with memtest for now.  Can't afford to buy new memory, so hopefully it won't cause too many problems.
nobus

if you want to run diags, use the ubcd  -it has many : http://www.ultimatebootcd.com/      
does it happen when NOT gaming?
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ITAdmin4Days

ASKER
I have run chkdsk /f and memtest, both with no errors.  This does not happen unless playing Sims 3
  I can run half life 2 and portal 2 at max resolution and max settings with no lockups or crashes.  I figured it was Sims so I REI stalled and it still has the problem.  This is highly annoying.  I used to be able to play with no problems, but my hard drive crashed and I had to reinstall.  Since then, I have had this problem.  I also checked the psu calculator and I have 150 watts room on the psu.  
ITAdmin4Days

ASKER
One more thing, now whenever it crashes, the minidump file does not get updated.  Upon reboot I hear 1 long and 8 short beeps until I power cycle the computer and it goes away.
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nobus

chkdsk is not a disk diag - run the one from the cd plse..
updating the driver -as said - is also a good way to go

>>  and I had to reinstall.  <<  did you install ALL the drivers?  chipset etc ..from this site ?
http://support.asus.com/Download.aspx?SLanguage=en&m=M4A785TD-M EVO&p=1&s=24

if not , do so
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William Peck
ITAdmin4Days

ASKER
Yes, playing the two via steam.  Just downloaded direct x again from Microsoft the yesterday, and updated all drivers.  The only driver I did not install is the catalyst driver due to worry of conflict with my NVidia graphics driver.  I will run the disk diags from the cd.  I have also run the WD disk diag and it found no problems.
☠ MASQ ☠

Leaving out the Catalysts isn't a problem - if the onboard card is disabled at BIOS level then Windows won't even know it's there:)

Is it only Sims3 doing this?  Do you have any expansions installed?
ITAdmin4Days

ASKER
I figured leaving that one out would be ok.  The onboard card is disabled in BIOS.  It is only Sims 3 that is doing this and I do have 2 expansions installed.  I tried running with no expansions and then with each of the expansions seperately and I still have the problem.
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nobus

since you ran the WD diag, the disk should be OK
>>  It is only Sims 3 that is doing this   <<  then the problem is with sims3
look into this page, it offers different solutions :  http://www.gamingnewslink.com/2009/06/14/how-to-fix-sims-3-errors-crashes-disk-authentication-failure-black-screen-and-install-errors/
☠ MASQ ☠

Agreed, let's concentrate on the game.

Suggest we start by uninstalling Sims3 completely then just add the base game and upgrade to the latest patch
http://www.thesims3.com/game/patches

If that doesn't help add the game executable "TS3.exe" as an exception to data execution prevention (DEP) in Windows 7
I'm just leaving for the office but I'm sure someone can talk you through that stage if needed :)
ITAdmin4Days

ASKER
I had already uninstalled and reinstalled but did not even think to try DEP.  Will give it a go tomorrow.
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rwheeler23
Rob Knight

Hi,

Have you tried running the game in XP SP3 compatibility mode?

Regards.


RobMobility.
ITAdmin4Days

ASKER
I would say that could be a fix, but my wife has the exact same build of PC and she runs it no problems.  Still I will try it and see what happens.
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ITAdmin4Days

ASKER
There has been no solution to this, but it happens less now.  Awarding points and completing question
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