"Hardware error" replies on SBS 2003 when I try to ping anything

Hi, I setting up the network in office move tody. Unfortunately, my client won't have any broadband for a week and we're tapping into next door's router temporarily.

The broadband we are "borrowing" is with Talk Talk with a Thompson router and my client has an eight user SBS 2003 network. I will be able to open port 25 for the Exchange Server however, I don't want to mess about with the router further than this.

The router is set up as a DHCP server and, although I would normally disable this feature, the other company may need it set up this way for them.

I thought this would be easy as the router has the same IP as my clients 2wire and each computer connects perfectly to the Internet using the router IP as gateway and DNS server.

However, I can't get the server on the Internet or to communicate with the other PCs. If I ping anything internally I get "hardware error" replies. I have ran the Internet connection wizard but I do not know the DNS server IPs so left this blank.

Any ideas?
mikeabc27Asked:
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joeyfazCommented:
"Hardware error" means that you don't have an IP address. It sounds like you either dont have a link to the hub/switch or your NIC cannot negotiate a speed on the network. The fix to this is sometimes rebooting your hub/switch or manually setting a speed on your NIC adapter. You can do this by clicking on the "configure" button in the NIC properties, then going to the advanced tab and click on the Link Speed & Duplex line on the left and then setting a speed that will work on the right. Sometimes you may have to set a slower speed or even worse turn off duplexing which will not be a good thing for your server. I have been able to sometimes resolve that issue by either changing the network cable going to the hub/switch or by connecting it to a different switch all together.
 
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Larry Struckmeyer MVPCommented:
Hi:

One nic in the SBS or two?  
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mikeabc27Author Commented:
One nic
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louisreevesCommented:
Ping 127.0.0.1 Is this successful? If not then you are having a TCPIP stack error problem

L
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louisreevesCommented:
NExt Check your cables and connections. Troubleshoot with a known good cable, etc... if you are still getting the error then, you will need to use IPconfig/all , route print, etc.... Also I forgot, you may need to use ipconfig /release, ipconfig/renew for non static dns or ipconfig /registerdns for static. if the other router has DNS configured then all yout SBS clinets will have to point the SBS server for DNS or they will not be able to reach the SBS server. THe sbs server will have to have forwarders put in for the DNS of the "borrowed" router. If you cant get it, you will not be able to make this work right, Hope fully you will just :

1. Put forwarders into your SBS dns for the borrowed router
2. point your clients to use the SBS server for DNS in ncpa.cpl

And call it a day.

I hope this helps

L
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mikeabc27Author Commented:
I changed the speed to 100half and then, whatever, It did it said cable disconnected. Still saying this despite trying four cables and connecting it straight to switch bypassing the patch panel.
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mikeabc27Author Commented:
Louis, I can ping the server itself by IP so assume 127.0.0.1 will give replies.
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joeyfazCommented:
Can you ping the gateway/router address?
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mikeabc27Author Commented:
Louis, as router is DNS server, all PCs set to gateway = router IP, DNS server(s) = server IP.

I'll guess I've exhausted the cables/connections idea already and I assume the ipconfig /regiesterdns is on the client PCs, but need to get the cable connection sorted first.
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mikeabc27Author Commented:
No can't ping router - cable disconnected
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joeyfazCommented:
Try uninstalling the NIC adapter from Device manager and then reinstalling it.
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joeyfazCommented:
Also, look at the NIC itself where the cable is plugged in, do you see a link light?
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mikeabc27Author Commented:
Lights are on the NIC and link light on the switch
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joeyfazCommented:
Try this command and then reboot. It will reset the TCP/IP stack

netsh interface ip reset reset.txt
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joeyfazCommented:
You will need to reconfigure the IP on the server once it comes back up again.
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greedjCommented:
If it says "Disconnected" but the network card lights are lit up, it can mean the network card failed.
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mikeabc27Author Commented:
thanks for your help
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