troubleshooting Question

Is toner leakage normal for a laser printer? [HP LaserJet M1217nfw]

Avatar of cculver
cculverFlag for United States of America asked on
Printers and Scanners
3 Comments1 Solution585 ViewsLast Modified:
I just purchased an HP LaserJet M1217nfw and found that some documents ended up with toner on raised edges. For example, on an envelope, there are slightly raised edges in some places due to folding and gluing of the paper. In an attempt to diagnose the issue, I eventually found myself printing a blank document 15 times to a fresh sheet of paper to see what would happen. I found that the white sheet turned gray after my test. I have attached an image that should explain what I'm talking about. The sheet is behind a blank, unprinted sheet for comparison. Also, I've turned the corner in on the blank sheet to show that it did start completely white.

My question is: is this normal for laser printers, is it due to a mechanical problem, or should I just choose a new printer and send this back?


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros