We help IT Professionals succeed at work.
Get Started

Paperport 12.1 failure to send a scaned document to Outlook 2010

Last Modified: 2012-08-13
Have used PP 11, PP 12 Pro and then PP 12.1 Pro. I have always been able to scan a document on my Brother MFC-7420, seen it go to the PP desktop, where I could highlight the document and then send it to Outlook to be e-mailed. All of a sudden I started receiving the following eror message,"Either there is no default mail client or the current mail client cannot fulfill the requested message. Please run Microsoft Outlook and set it as the defauly mail client." Outlook is my default mail client, I have downloaded PP 12.1 which was supposed to fix the problem, I have uninsatlled and reinstalled the PP software, etc., etc. I can save the scans in a folder and then attach the saved document to an e-mail. Also if none of the scans on the PP desk top are highlighted, I can click on the Outlook icon and Outlook will appear, so the desktop can comunicate with Outlook, but I can't send a scan to Outlook.Nuance has not been of any real help. Does anyone know how to fix this problem?
Thank you, Verdi1818
Watch Question
This problem has been solved!
Unlock 2 Answers and 27 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE