Paperport 12.1 failure to send a scaned document to Outlook 2010

verdi1818
verdi1818 used Ask the Experts™
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Have used PP 11, PP 12 Pro and then PP 12.1 Pro. I have always been able to scan a document on my Brother MFC-7420, seen it go to the PP desktop, where I could highlight the document and then send it to Outlook to be e-mailed. All of a sudden I started receiving the following eror message,"Either there is no default mail client or the current mail client cannot fulfill the requested message. Please run Microsoft Outlook and set it as the defauly mail client." Outlook is my default mail client, I have downloaded PP 12.1 which was supposed to fix the problem, I have uninsatlled and reinstalled the PP software, etc., etc. I can save the scans in a folder and then attach the saved document to an e-mail. Also if none of the scans on the PP desk top are highlighted, I can click on the Outlook icon and Outlook will appear, so the desktop can comunicate with Outlook, but I can't send a scan to Outlook.Nuance has not been of any real help. Does anyone know how to fix this problem?
Thank you, Verdi1818
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Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018
Commented:
Two ideas:

(1) Control Panel>Default Programs>Set program access and computer defaults
Follow steps to configure the E-mail Accounts and <Choose a default e-mail program>.

(2) User your favorite file manager (Windows Explorer is fine) to browse to <C:\Program Files\Nuance\PaperPort>. Locate the two files <ccMail.g32> and <exmapi.g32> and rename them to <ccMail.old> and <ccMail.old>. Run PaperPort – with some luck, will work now.

Regards, Joe
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Two more things re idea (2) above: (i) Sorry for the typo: "User" should be "Use". (ii) The location may be <c:\Program Files (x86)\Nuance\PaperPort>. Regards, Joe

Author

Commented:
Thank you Joe. I will follow your sugestions and see what's what.
Verdi1818
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Author

Commented:
Joe, i tried windows Explorer, Bing, Google and Belkin. None of them could find <C:\ProgramFiles\Nuance\PaperPort>. I then went through my PC's OS(C:) files and could not find either file that you suggested. Any advice?
Verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Not Internet Explorer...you want Windows Explorer...the file manager. It's not on the Internet, it's a local folder on your PC where PaperPort is installed. What version of Windows are you using? XP? Vista? W7?
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Unless you changed the defaults when you installed PP12.1, it will be either

c:\Program Files (x86)\Nuance\PaperPort\
or
c:\Program Files\Nuance\PaperPort\

One of those folders must be there after you installed PP12.1. Here's the file information from my installation:

c:\Program Files (x86)\Nuance\PaperPort\ccMail.g32
size=124,192
date/time=2/10/2010 23:25

c:\Program Files (x86)\Nuance\PaperPort\exmapi.g32
size=99,616
date/time=2/10/2010 23:26

Regards, Joe

Author

Commented:
Doppy me. Thank you for setting me on the right trail. I will report back.
Verdi1818

Author

Commented:
Joe, I tracked Mail.g32 and exmapi.g32 and changed both their names to Mail.old. As I did so, the system asked me if I wanted to change the names, because the files might not work if their names were changed. I went ahead and changed them anyway. I then restarted the computer and opened up PP. Lo and behold Outlook had disapeared from the PP task bar. What did I do wrong? Imcidentally, I truly appreciate your taking the time to help me out. Regards.
verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
To be clear, it wasn't supposed to be <Mail.g32>. It is <ccMail.g32>.
Run PP, click Tools, then Refresh Send To Bar.

Author

Commented:
I used the proper names; i.e. ccMail.g32 and exmapi.g32. I tried the refresh and nothing changed. Then, just for the heck of it, I tried to change the names back to see if Outlook would reappear on the task bar. No luck. The files would not open for me, asking what program was needed to open them and I don't know. I trried Word but that didn't work so I decided to ask you before I got into more trouble.
Norman
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
> The files would not open for me, asking what program was needed to open them and I don't know.

What files would not open? You should not be opening <ccMail.g32> or <exmapi.g32> – just renaming them to <ccMail.old> and <ccMail.old> so that PaperPort doesn't find them.

In PP, click on the Tools menu then the Send to Options icon. In the list of Program Links, do you see Outlook? If so, check the <Include icon on Send To bar> box. Does this bring it back?
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Norman,
I'm leaving for a long car ride now. Next time I'll be able to check on your progress is tomorrow mid-morning US Eastern Time. Regards, Joe

Author

Commented:
Enjoy your drive. NYC is sweltering and a drive in the country would be lovely. Anyway, I went to tools, Options and Outlook was not on the box that popped up. It was a Fax box and Outlook wasn't there. So the two folders that had their names changed must have made that happen. So I went back to square one. I uninstalled PP and it's accessories and then reinstalled them. That returned me to the situation when you and I first communicated. Still confused.
Norman
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Norman,
I had a safe, if not lovely, drive from Chicago to Cleveland. Arrived in the wee hours.

I just went back to look at your original post and noticed the reference to Outlook2010. Sorry I didn't notice that sooner – it set off some bells! Then I found this article in the PP Knowledge Base:
http://nuance.custhelp.com/app/answers/detail/a_id/5960/kw/outlook%202010/session/L3RpbWUvMTMxMDQ5MTA1NS9zaWQvZWRUSTJQeWs%3D

Note the following from the above article:

"Information on Microsoft Office 2010 support:

PaperPort 12

Known issues: Send-to-bar links are not created automatically, PDF Printer button is missing from Microsoft Office Applications and in some environments the .docx converter is missing from the conversion list in the send-to-bar."

Now, the good news is that it says they're "not created automatically," which implies that you can create them manually. Here's link to another PP KB article that describes how to do this:

http://nuance.custhelp.com/app/answers/detail/a_id/6177/kw/send%20to%20bar%20manual

Regards, Joe

Author

Commented:
i followed the link mand have the information and will give it a try. It appears that PP 12 came out before Office 3010 and no provisions where made for it.
Verdi1818.

Author

Commented:
Joe. I followed the link that you sent me, and which seems logical. But I now have the following issues:
1) When I open PP the following error messge appears, " Link service Microsoft Outlook cannot be registered. This link service name is already in use. I don't even know what that means.
2) I now have three Outlook icons on the PP send to bar. All of them communicate wth Outlook, but none of them can send a document to Outlook.
3) When I try to use the Outlook icon that I created by following the link you sent me, I get the following additional error message, " Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch I am using. Again I don't even know what they meanby that message.
If this goes onm uch longer I am going to at least owe you a beer.
Verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Norman,
Sounds as if all of these efforts have hosed PP. I suggest an uninstall/reinstall. I know in your original post you said that you have done this, but to be sure it's done correctly, please follow the instructions in my EE article:
http://www.experts-exchange.com/Web_Development/Document_Imaging/A_6537-PaperPort-Upgrade-How-to-download-and-install-updated-versions-of-PaperPort-11-and-12.html

Of course, be careful to follow the instructions for PP12, not PP11. I suggest downloading PP12.1 as shown in the article to be absolutely certain you have the latest version. Regards, Joe

Author

Commented:
Joe, I have uninstalled PP 12.1, PDF Viewer Plus and PP Image Printer. Before I start the download, I went to the trail you gave me the other day, Program Files, Nuance and paperPort. All those files appear to be in the computor even though I have uninstalled the programs. Will these old files influence or disturb the new installation? I will hold off reinstalling untill I hear from you. Thank you.
Verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
It's possible that a few files will be left around after the uninstall. They won't be a problem. Do a reboot before you reinstall.

Author

Commented:
OK. Fingers crossed.

Author

Commented:
Well I guess we are making progress. By that I mean we are almost back to square one. I reinstalled PP 12.1. It is working properly except for the original problem, I cannot send a scaned document to Outlook. And oh yes, I now have two Outlook icons on the to send bar, both of wich can access Outlook, but neither of which will accept an instuction fron the scaned, outlined, document. We did lose the third Outlook icon in the process, which is a good thing. But I still have the error message," Link service Microsoft Outlook cannot be registered. This link service is already in use." What does that mean and how do I get it fixed? As ever.
Verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Norman,
If the instructions in Nuance PP KB articles 5960 and 6177 don't work, then my feeling is that it's not going to work with Outlook 2010 until the next release of PP (and even that is a maybe). The very easy work-around is simply to attach the document to the email using Outlook's Attach File button. It's not quite as nice as dragging it to the PP Send To Bar, but as work-arounds go, it's a pretty good one – just one click on the Attach File icon and then navigate to the file. Regards, Joe
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Btw, I'm about to jump on a conference call and will be incommunicado for about 90 minutes.

Author

Commented:
I think that you are right, so I will have to live with it. Any advice as to how to get rid of my second Outlook Icon or the error message, "Link service Microsoft Outlook cannot be registered. This link service name is already in use." I will be out visiting my doctor. Back about 1:00pm eastern time.
Verdi1818
I am currently using PP 11 which is working fine, except that it too won't send the scaned document to Outlook. But, for the good news, it does not cause the error message, "Link service Microsoft Outlook cannot be registered. This link service name is already in use." to appear. So I will stay with PP! for a while and let my nerves unfray.
Oh yes, I have figured out how to get the icons off the PP to send bar, so that is one more villan shot down..Thank you for all your help.
verdi1818

Author

Commented:
Joe was terrific. He is knowledgable and very patient. We He could not provide a solution despite all of his efforts, because there is an inherent compatability problem between PaperPort 12.1 and Microsoft Outlook 2010. We have a workaround, which is less elegant than the one stop click the PaperPort is supposed to provide, but it works. Thank you.
Verdi1818
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Norman,
You're very welcome. Seems that neither PP11 nor PP12 is completely compatible with Outlook 2010. There are rumors of a PP14 (yes, the rumors have it that Nuance is being superstitious and skipping PP13). Perhaps PP14 will fully support Outlook 2010. In the meantime, just manually attach the PDF files that PP11 and PP12 create to your Outlook 2010 emails. Regards, Joe

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