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Active Sync Issue, Exchange 2003 sp2, Windows Server 2000 sp4
We have Exchange 2003 sp2 running on Windows Server 2000 sp4. We would like to begin using iPhones and Active Sync.
We have run into issues getting Active Sync to work. We have reviewed the main MS articles KB817379, KB 330463, KB883380, KB 886346 as well as numerous other articles.
The server did have MS IIS Urlscan tool, I uninstalled it as its known to cause issues.
We also have been using OWA with SSL, but have never had forms based authentication turned on. I followed KB817379 and created an exchange-oma virtual folder, and edited the registrty to add ExchangeVDir and point to it. I also read in a post a user said IIS on Win2000 does not see or use the ExchangeVDir registry setting. If someone can confirm this, then what is the correct procedure for IIS5?
I have checked all the permissions on the various virtual folders and all are correct. On the folder sync is where it fails with " Exchange ActiveSync returned an HTTP 500 response". This makes me wonder if it not looking at the new virtual folder.
Using MS Exchange Server Connectivity tool, here is the result (I edited out the IP's and server names):
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name email.rajones.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: XX.XX.XX.XX (it returned correct IP)
Testing TCP port 443 on host email.xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name email.rajones.com was found in the Certificate Subject Common name.
Validating certificate trust for Windows Mobile devices.
The certificate is trusted and all certificates are present in the chain.
Additional Details
The certificate is trusted for Windows Mobile 5.0 and later versions. Root = E=premium-server@thawte.co
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/17/2010 12:00:00 AM, NotAfter = 10/13/2011 11:59:59 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://email.xxxx.com/Microsoft-Server-Activesync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Mon, 11 Jul 2011 13:11:23 GMT
Server: Microsoft-IIS/5.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
We have run into issues getting Active Sync to work. We have reviewed the main MS articles KB817379, KB 330463, KB883380, KB 886346 as well as numerous other articles.
The server did have MS IIS Urlscan tool, I uninstalled it as its known to cause issues.
We also have been using OWA with SSL, but have never had forms based authentication turned on. I followed KB817379 and created an exchange-oma virtual folder, and edited the registrty to add ExchangeVDir and point to it. I also read in a post a user said IIS on Win2000 does not see or use the ExchangeVDir registry setting. If someone can confirm this, then what is the correct procedure for IIS5?
I have checked all the permissions on the various virtual folders and all are correct. On the folder sync is where it fails with " Exchange ActiveSync returned an HTTP 500 response". This makes me wonder if it not looking at the new virtual folder.
Using MS Exchange Server Connectivity tool, here is the result (I edited out the IP's and server names):
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name email.rajones.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: XX.XX.XX.XX (it returned correct IP)
Testing TCP port 443 on host email.xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name email.rajones.com was found in the Certificate Subject Common name.
Validating certificate trust for Windows Mobile devices.
The certificate is trusted and all certificates are present in the chain.
Additional Details
The certificate is trusted for Windows Mobile 5.0 and later versions. Root = E=premium-server@thawte.co
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/17/2010 12:00:00 AM, NotAfter = 10/13/2011 11:59:59 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://email.xxxx.com/Microsoft-Server-Activesync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Mon, 11 Jul 2011 13:11:23 GMT
Server: Microsoft-IIS/5.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Exchange
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