Act 404 Error when connecting thru the web

Hi

Looks like you have an IIS setting problem
The APFW (ACT Premium for Web) is not accessible outside the office
So what you need to do is change IIS to allow access to this folder/website from an external IP address

Should be fine then if you can access internally already

Gavin

What is odd is that I can get to the first screen that asks for the act file name, but it doesn't go anywhere after that.  I thought I have all the rights correctly set.  

Hi

have a look at this - it runs through the IIS config that I think is causing the issue

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=19741&p_created=1161788583&p_sid=ehcpLOyk&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5hX2lkJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9MTk3NDE*&p_li=&p_topview=1

I did that yesterday, with exactly the same tech doc.

OK
Can you post the exact error message you are getting please
WIll take another look for you then

Argh!   I had the same problem.  Thanks GLComputing, it saved my life...  
using Google Chrome offsite worked for me.

I also noticed that Popup Blocker cause quite some problems.  Today ACT! was not working anymore with Google Chrome.  I figured out that Chrome blocked the popup that appear right after the Login page, so i was unable to use it anymore.  Just make sure that you choose "Always allow pop-ups from <yoursite>" if you are using Chrome.

Did Firefox work?  Was chrome the only browser that worked?  I will have to try both.  

Thanks,

Firefox 6 work just fine.

I've got some problems with Google Chrome (reports).  Even if i allow EVERY popup, when i pick-up the report, a popup appear.  Then i can choose the dates... and when i launch the report, i see a black popup appear & dissappear suddently, and no report.  So i've stopped losing my time with IE9 & Chrome... i use FireFox 6.

After googling for a while, i've found a moderator saying in a Sage forum that only IE7 & IE8 & FireFox 3.6 are supported by Sage, and they don't expect to adapt to Chrome anytime soon.

Firefox works better than Chrome ... I think Chrome works better with the next version (ACT! 2012)

I've not seen that v2012 yet but apparently it support only IE 7, 8 and 9, and for 64 bits version of Windows, They recommend to use ie7 32 bits).

No more support for Firefox in v2012 (it will probably still work, for a while).

There were the Sys Requirements for ACT! 2012 beta ... not sure of changes for the release due next month:
http://www.act.com/beta/~/media/Category/CRM/ACT/Assets/Documents/SageACT2012SystemRequirements.doc

Just to confirm ... ACT! 2012 supports IE 9.0
http://www.act.com/Products-and-Services/~/media/70E9A48174634672B15FCC26344A2C48.html

The 32-bit recommendation is only listed for IE 7/8

I've requested that this question be closed as follows:

Accepted answer: 168 points for gavinel's comment http:/Q_27191283.html#36174344
Assisted answer: 166 points for cdebel's comment http:/Q_27191283.html#36409756
Assisted answer: 166 points for GLComputing's comment http:/Q_27191283.html#36587693

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

In #36174391 ericpatent said gavinel's solution didn't help.
In #36371342 cdebel said my solution in #36197460 worked for him...

I have no objection that you give those 168 points that you gave me to GLComputing, i don't consider having given the solution or even assisted.

Closing per Experts' recommendations.

_alias99
Community Support Moderator