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howto determine cause of email rejection: The following recipient(s) cannot be reached

Mark asked
Last Modified: 2012-06-27
I have a user on a SBS 2008 domain. The SBS server is running Exchange 2007. The user is running Outlook on a Windows 7 workstation. She gets the message shown below. Other people can send to this same destination address from their workstation AND this user can also send to this destination from her login on other workstations. So, this must have something to do with the Outlook configuration on her WIN7 workstations. Does anyone have any idea of what could be up, or where I could look to figure this out?

From: System Administrator
Sent: Friday, July 08, 2011 8:23 AM
Subject: Undeliverable: test

Your message did not reach some or all of the intended recipients.

      Subject:  test
      Sent:     7/8/2011 8:23 AM

The following recipient(s) cannot be reached:

      Jill.Nichols@mmoh.com on 7/8/2011 8:23 AM
            None of your e-mail accounts could send to this recipient.

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