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Optima SystemsFlag for United Kingdom of Great Britain and Northern Ireland asked on

Opening russian pdf files

I have a PC which has UK and Russian fonts installed. The user receives pdf documents which have russian titles. When he tries to open them he get the error "there was an error opening this document. The filename,  directory name or volume label syntax is incorrect".
These are sent as Email attachments and if he does a "Save As" he can rename and open.
He receives many documents each day so this is a pain.
Any ideas why they cannot be opened directly.
Thanks
Windows Server 2008Outlook

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Last Comment
Optima Systems

8/22/2022 - Mon
Massimiliano Loi

Did you installed the russian language onto office too?
ASKER
Optima Systems

no i dont think so, it is adobe reader that is the problem not word?
ASKER CERTIFIED SOLUTION
Massimiliano Loi

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ASKER
Optima Systems

i will give it a go thanks
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