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pauledwardian

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Backup Exec

Our jobs on symantec backup exec 2010 gets canceld every night at 10 pm. This is the masssage :

"The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped." v-79-10100
I tried evrything I could. Help please.
Storage SoftwareDisaster RecoveryMicrosoft Server Apps
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pauledwardian
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Coast-IT
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I would presonally create a new job and see if this fails then duplicate any settings from this to your daily routine.
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pauledwardian

ASKER

The strang thing is that they all fail at 11 or 10:59 PM!!! And I made sure the automatic update is off too.
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pauledwardian

ASKER

I need a batch file to restart the services on the backup exec server. I need to schedule this batch file on the backup exec server to run at specific timeing.

Thanks,
Paul
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pauledwardian

ASKER

Now it keeps failing every night at 10 pm because its trying t o install a hotfix. I have tried to update it and it says its up to date and I even disabled the automatic backups. Whats should I do:

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pauledwardian

ASKER

How can I download and install that hotfix manually or just stop it from running? I even made sure the live update is DIABLE but it still tryes to install that hotifx and FAILS and then it causes the services to stop therefore the backup jobs fail. PLEASE SOMEONE ADVICE.

Paul
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Paul Solovyovsky
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I think you're going about this the wrong way.  Click on tools/options (I'm not in front of it right now) and choose the auto responce wizard.  What is happening is that it's probably asking if you want to overwrite the media but because you're not there and the default responce is cancel it cancels the job.
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Syed Mutahir Ali
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I agree with Paulsolov with this one - as this has exactly bitten me in the past :-)

Check your auto response wizard settings.
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pauledwardian

ASKER

OK so should I choose "Do not auto responde" Or "Auto Responde" and then choose 1 minute and choose the option "Yes" for all of them?
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Paul Solovyovsky
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Choose Auto Responde and then choose 1 minute to "yes"
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pauledwardian

ASKER

I did exacly as you told me but I still got the same error and the backup jobs got canceled right after this error:
Update HOTFIX 355600 failed to install.  Review the Backup Exec installation log for more information.
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Paul Solovyovsky
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reboot system and run live udpate again, reboot afterwards
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pauledwardian

ASKER

I tried that but it didnt work! Any suggestions!
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Paul Solovyovsky
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what is the new error when the backup job happens?
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pauledwardian

ASKER

Same error:


Update HOTFIX 355600 failed to install.  Review the Backup Exec installation log for more information.
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Paul Solovyovsky
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check the logs to get more info on this error

C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs

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pauledwardian

ASKER

what file do I need to look for in the logs?
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Thanks
Storage Software
Storage Software

The term "Backup" means the methods and processes involved to copy computer data (system data as well as application data) to media other than the ones where the data originally live (disk, tape, optical, cloud). "Restore" in turn means the methods and processes involved in data recovery, i. e., bringing back copied computer data to their original location. Backup/Restore primarily serves as a means of protection against data loss, be it due to disaster, corruption or sabotage. It can also be used for recovering data from an earlier point in time and even for cloning machines or applications. There is a wide variety of backup/restore software available, from expensive commercial products to free or open source tools.

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