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Desktop redirection windows 7

Hi our client has emailed us with the following details:

Well the picture and icons have changed 4 times this morning and the icons keep reverting back to different places away from where I have positioned them.  I deleted a load of them yesterday and sometimes they keeping coming back, then the pic changes and they have gone again.

We know that this is to do with redirection but i am unsure as to how to turn it off for these users.

They have windows 7 professional computers

Company has Windows server 2008 R2


If you need anymore details please let me know.

Windows 7Windows Server 2008

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8/22/2022 - Mon