Failed to load resource DLL

alanslobodnik
alanslobodnik used Ask the Experts™
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Since installing WS FTP Pro 12 on my new Sony laptop running Windows 7, I am getting the following error message when I right click or drag and drop files: Failed to load resource DLL.
I understand this may be due to WsftpCOMHelper.exe. Suggestions? Thanks.

Alan
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have WS_FTP V12 on my Windows 7 machine and do not get that message. WsftpCOMHelper.exe is there and apparently working.

Try uninstalling WS_FTP completely, restarting and then re-installing.

Also, what AntiVirus do you use? I use Symantec Corporate Endpoint Protection. You might try disabling your AV prior to installing again. Be sure you select the install file and select Run as Administrator.

... Thinkpads_User

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Commented:
Very helpful, Thinkpads_User. The error message did go away when I uninstalled. I did disable Microsoft Security Essentials before I reinstalled. Unfortunately, when I reinstalled, I got a more serious problem. When I tried to right click or drag and drop, Windows Explorer stopped working. So clearly, it is the program that is doing this. Further suggestions?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I don't think it is WS_FTP (because I have it running well for me: two machines and two further client machines).

So now when you get a new error (Windows Explorer quits working), I think you have a Windows 7 issue. See if you can uninstall WS_FTP, restore Windows 7 to a prior point and then restart. Now open a command prompt (cmd.exe with Run as Administator) and run SFC /SCANNOW. This is System File Checker. Allow it to finish, see it is says errors were corrected and restart again.

Now if everything is working, and particularly Windows Explorer (all functions), try installing WS_FTP again. If things are not working, it may become necessary to repair Windows.

There are a couple of articles for in-place Windows 7 repair (do backup first):

http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair  and
http://www.sevenforums.com/tutorials/681-startup-repair.html

.... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you. I was please to help you with this. ... Thinkpads_User

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