Failed to load resource DLL

Since installing WS FTP Pro 12 on my new Sony laptop running Windows 7, I am getting the following error message when I right click or drag and drop files: Failed to load resource DLL.
I understand this may be due to WsftpCOMHelper.exe. Suggestions? Thanks.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I have WS_FTP V12 on my Windows 7 machine and do not get that message. WsftpCOMHelper.exe is there and apparently working.

Try uninstalling WS_FTP completely, restarting and then re-installing.

Also, what AntiVirus do you use? I use Symantec Corporate Endpoint Protection. You might try disabling your AV prior to installing again. Be sure you select the install file and select Run as Administrator.

... Thinkpads_User
alanslobodnikAuthor Commented:
Very helpful, Thinkpads_User. The error message did go away when I uninstalled. I did disable Microsoft Security Essentials before I reinstalled. Unfortunately, when I reinstalled, I got a more serious problem. When I tried to right click or drag and drop, Windows Explorer stopped working. So clearly, it is the program that is doing this. Further suggestions?
JohnBusiness Consultant (Owner)Commented:
I don't think it is WS_FTP (because I have it running well for me: two machines and two further client machines).

So now when you get a new error (Windows Explorer quits working), I think you have a Windows 7 issue. See if you can uninstall WS_FTP, restore Windows 7 to a prior point and then restart. Now open a command prompt (cmd.exe with Run as Administator) and run SFC /SCANNOW. This is System File Checker. Allow it to finish, see it is says errors were corrected and restart again.

Now if everything is working, and particularly Windows Explorer (all functions), try installing WS_FTP again. If things are not working, it may become necessary to repair Windows.

There are a couple of articles for in-place Windows 7 repair (do backup first):  and

.... Thinkpads_User

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Thank you. I was please to help you with this. ... Thinkpads_User
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.