Solved: Moodle External SMTP Problem

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Vladimir7719🇷🇺

Moodle External SMTP Problem

Hi,
I am trying to configure Moodle to send out email using external provider SMTP.COM.
So, I set the settings, see a pic attached. But it returns an error "SMTP Error: Could not connect to SMTP host." and does not sent any mail out. Why is that? How to fix it?
moodleSMTP.png

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Frosty555🇨🇦

Change your smtp host to simple "smtp.com", not "mail.smtp.com".

Vladimir7719🇷🇺

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This is not work for me. Any other idea?

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owner66

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Vladimir7719🇷🇺

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hi,
Thank for your response!
1. The SMTP works fine within outlook e.g., so it could not be smtp.com problem. I think it is Moodle somehow.
2. WWW.SMTP.com is a mailing provider I use to send reliable and mass mail as Moodle could not sent more the 50 mails per section.
3. I tried all the ports you have mentioned but the result is the same.

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Paul Sauvé🇨🇦

Hi Vladimir,

Have you had a look here Moodle Email settings?

Vladimir7719🇷🇺

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yes. i did . but how could that help?

Paul Sauvé🇨🇦

Well, Moodle Email settings says the following:

Currently, the parameter check is too strict to allow this via the Moodle UI; however, MDL-15923 has been created and resolved to address this. Until then, it can be set via phpMyAdmin using a query statement like:
UPDATE mdl_config SET value='myemailserver.com:587' WHERE name='smtphosts';
Secure SMTP hosts with SSL/TLS

For SMTP hosts that require secure authentication, SSL or TLS you must run the following query:
UPDATE mdl_config SET value='ssl://myemailserver.com:465' WHERE name='smtphosts';

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Frosty555🇨🇦

Are you hosting your own moodle on a local server? Or a web host? Or some kind of hosted moodle platform?

From the link that paul posted, it looks like Moodle sort "sortof" supports specifying a port for the smtp server, requiring a patch to make it work... try just using "smtp.com" instead of "smtp.com:2525", so that it uses the default port 25 for sending email and see if that works.

Also you need to doublecheck that SSL is *not* being used - look in the database using phpmyadmin if necessary. If that SSL parameter that paul posted has been set in Moodle then it won't work, since smtp.com does not support SSL.

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