Mohonk
asked on
Windows XP SP3 Windows Update Not Working
I installed Windows XP w/SP3 on a Dell workstation. Tried to do a windows update and it brings me to this page:
http://support.microsoft.com/kb/2497281
I downloaded SP3 from Microsoft and re-installed. Still taking me to the same page, wont let me update.
Any ideas?
http://support.microsoft.com/kb/2497281
I downloaded SP3 from Microsoft and re-installed. Still taking me to the same page, wont let me update.
Any ideas?
ASKER
It does. It said it after my initial install using an XP SP3 install disk. It says the same after I re-installed SP3 using the SP3 network install file.
If you click 'Start' --> 'Windows Update' then on the left click on 'Review your update history' is there anything in there with a failure?
The do a 'Start' --> 'Run' and type in 'mrt' and hit OK and run a scan
KB5
The do a 'Start' --> 'Run' and type in 'mrt' and hit OK and run a scan
KB5
ASKER
I tried the resetting windows update FIXIT and that didnt work. (non aggressive)
I cant even get into Start -> WIndows Update. It brings me right to the 2497281 page.
Run -> MRT doesn't do anything - File not found
I cant even get into Start -> WIndows Update. It brings me right to the 2497281 page.
Run -> MRT doesn't do anything - File not found
Hmm. How are you accessing the windows update? Open your IE browser then goto 'Tools' and 'Windows Update' and try it that way.
Check out this article. It may need to install the update agent
http://support.microsoft.com/kb/943144
KB5
Check out this article. It may need to install the update agent
http://support.microsoft.com/kb/943144
KB5
ASKER
Installed the latest update agent
Installed IE8
This didn't seem to work
Open Command Prompt: Start -> Run... -> cmd -> OK
Stop Automatic Updates Service: net stop wuauserv
Register wups2.dll: regsvr32 %windir%\system32\wups2.dl l
Start Automatic Updates Service: net start wuauserv
Source: http://support.microsoft.com/kb/949104
Still getting the same page when trying to run updates
Installed IE8
This didn't seem to work
Open Command Prompt: Start -> Run... -> cmd -> OK
Stop Automatic Updates Service: net stop wuauserv
Register wups2.dll: regsvr32 %windir%\system32\wups2.dl
Start Automatic Updates Service: net start wuauserv
Source: http://support.microsoft.com/kb/949104
Still getting the same page when trying to run updates
Try checking if the there was a problem with the service pack install
Click Start, click Run, type %windir%\svcpack.log, and then click OK. The Svcpack.log file opens.
On the Edit menu, click Find.
In the Find what box, type DoRegistryUpdates failed, and then click Find Next.
http://support.microsoft.com/kb/949377
Click Start, click Run, type %windir%\svcpack.log, and then click OK. The Svcpack.log file opens.
On the Edit menu, click Find.
In the Find what box, type DoRegistryUpdates failed, and then click Find Next.
http://support.microsoft.com/kb/949377
Also what is the value in your registry for
HKEY_LOCAL_MACHINE\SYSTEM\ CurrentCon trolSet\Co ntrol\Wind ows
CSDVersion ??
is it 200 or 300 ??
HKEY_LOCAL_MACHINE\SYSTEM\
CSDVersion ??
is it 200 or 300 ??
ASKER
CSD version = 300
Nothing in svcpack.log that says DoRegistryUpdates failed
Nothing in svcpack.log that says DoRegistryUpdates failed
Do you get the yellow shield when running ?? <<give it a minute or two
wuauclt /detectnow
wuauclt /detectnow
ASKER
wuauclt /detect now didnt do anything...gave it about 5 minutes.
let's see your windowsupdate.log
ASKER
See attached: WindowsUpdate.log
ASKER
Will try alternative internet connection now.
Does a http://www.malwarebytes.org scan come up clean on this pc?
ASKER
No spyware on it, updates was the first thing i tried after a fresh install. I have MS security essentials running on it now.
How does this page look from this pc?
http://www.confickerworkinggroup.org/infection_test/cfeyechart.html
http://www.confickerworkinggroup.org/infection_test/cfeyechart.html
Your windowsupdate.log keeps leading towards some type of infection
http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/cant-connect-to-windows-update/951821e1-c225-4cf7-b6ed-92f1e5372e43
http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/cant-connect-to-windows-update/951821e1-c225-4cf7-b6ed-92f1e5372e43
ASKER
Not sure. Its a fresh install of windows. I'm going to try a re-install using a factory dell xp sp2 disk. See what happens.
Thanks for all the great suggestions so far.
Thanks for all the great suggestions so far.
ASKER
Just used a Dell XP SP2 disk. Installed XP, installed dell NIC driver. Installed SP3 directly from microsoft site. WIndows update. FAIL
I've done this a thousand times.
What the hell? Maybe a microsoft issue?
I've done this a thousand times.
What the hell? Maybe a microsoft issue?
how about after re-registering these ?
regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll
regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll
A few more here as well
http://www.vichong.com/blog/2008/7/8/windows-update-fails-after-sp3-install.html
http://www.vichong.com/blog/2008/7/8/windows-update-fails-after-sp3-install.html
The windowsupdate.log shows the following errors:
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: Send failed with hr = 80072efd.
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efd
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestToServerForFile Informatio n MakeRequest failed. error 0x80072efd
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestToServerForFile Informatio n failed with 0x80072efd
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2011-08-04 12:48:36:031 1048 6e8 Misc WARNING: Send failed with hr = 80072efd.
2011-08-04 12:48:36:031 1048 6e8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
As per the link below, you may need to run 'proxycfg.exe -u' (This command imports the Internet Explorer proxy settings of the current user).
http://msmvps.com/blogs/athif/archive/2006/05/08/Error-80072efd.aspx
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: Send failed with hr = 80072efd.
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efd
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestToServerForFile
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: SendRequestToServerForFile
2011-08-04 12:47:53:921 1048 6e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2011-08-04 12:48:36:031 1048 6e8 Misc WARNING: Send failed with hr = 80072efd.
2011-08-04 12:48:36:031 1048 6e8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
As per the link below, you may need to run 'proxycfg.exe -u' (This command imports the Internet Explorer proxy settings of the current user).
http://msmvps.com/blogs/athif/archive/2006/05/08/Error-80072efd.aspx
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ASKER
I tried everything suggested. This is what ultimately did the trick.
http://go.microsoft.com/fwlink/?LinkId=43264
WindowsUpdateAgent30-x86.e xe /wuforce
I think the key was to use the /wuforce switch.
http://go.microsoft.com/fwlink/?LinkId=43264
WindowsUpdateAgent30-x86.e
I think the key was to use the /wuforce switch.
KB5