Windows XP SP3 Windows Update Not Working

Mohonk
Mohonk used Ask the Experts™
on
I installed Windows XP w/SP3 on a Dell workstation.  Tried to do a windows update and it brings me to this page:

http://support.microsoft.com/kb/2497281

I downloaded SP3 from Microsoft and re-installed.  Still taking me to the same page, wont let me update.

Any ideas?
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Kennyboy5IT Support Analyst

Commented:
If you right click on 'My Computer' and goto 'Properties' does it say that SP3 is actually installed?

KB5

Author

Commented:
It does.  It said it after my initial install using an XP SP3 install disk.  It says the same after I re-installed SP3 using the SP3 network install file.
DonNetwork Administrator

Commented:
Try resetting windows update


http://support.microsoft.com/kb/971058
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Kennyboy5IT Support Analyst

Commented:
If you click 'Start' --> 'Windows Update' then on the left click on 'Review your update history' is there anything in there with a failure?
The do a 'Start' --> 'Run' and type in 'mrt' and hit OK and run a scan

KB5

Author

Commented:
I tried the resetting windows update FIXIT and that didnt work. (non aggressive)

I cant even get into Start -> WIndows Update.  It brings me right to the 2497281 page.

Run -> MRT doesn't do anything - File not found
Kennyboy5IT Support Analyst

Commented:
Hmm. How are you accessing the windows update? Open your IE browser then goto 'Tools' and 'Windows Update' and try it that way.

Check out this article. It may need to install the update agent

http://support.microsoft.com/kb/943144

KB5

Author

Commented:
Installed the latest update agent
Installed IE8

This didn't seem to work
    Open Command Prompt: Start -> Run... -> cmd -> OK
    Stop Automatic Updates Service: net stop wuauserv
    Register wups2.dll: regsvr32 %windir%\system32\wups2.dll
    Start Automatic Updates Service: net start wuauserv

Source: http://support.microsoft.com/kb/949104

Still getting the same page when trying to run updates
DonNetwork Administrator

Commented:
Try checking if the there was a problem with the service pack install


    Click Start, click Run, type %windir%\svcpack.log, and then click OK. The Svcpack.log file opens.
    On the Edit menu, click Find.
    In the Find what box, type DoRegistryUpdates failed, and then click Find Next.

http://support.microsoft.com/kb/949377
DonNetwork Administrator

Commented:
Also what is the value in your registry for

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows


CSDVersion  ??

is it 200 or 300 ??

Author

Commented:
CSD version = 300

Nothing in svcpack.log that says DoRegistryUpdates failed
DonNetwork Administrator

Commented:
Do you get the yellow shield when running ?? <<give it a minute or two

wuauclt /detectnow


Author

Commented:
wuauclt /detect now didnt do anything...gave it about 5 minutes.
DonNetwork Administrator

Commented:
let's see your windowsupdate.log

Author

Commented:
See attached: WindowsUpdate.log

Author

Commented:
Will try alternative internet connection now.
DonNetwork Administrator

Commented:
Does a http://www.malwarebytes.org scan come up clean on this pc?

Author

Commented:
No spyware on it, updates was the first thing i tried after a fresh install.  I have MS security essentials running on it now.
DonNetwork Administrator

Commented:

Author

Commented:
Not sure. Its a fresh install of windows.  I'm going to try a re-install using a factory dell xp sp2 disk.  See what happens.

Thanks for all the great suggestions so far.
DonNetwork Administrator

Commented:
I would use NLITE to slipstream SP3 into it and then use that


http://www.nliteos.com/

Author

Commented:
Just used a Dell XP SP2 disk.  Installed XP, installed dell NIC driver.  Installed SP3 directly from microsoft site.  WIndows update.  FAIL  

I've done this a thousand times.

What the hell? Maybe a microsoft issue?
DonNetwork Administrator

Commented:
how about after re-registering these ?


regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll
Sudeep SharmaTechnical Designer

Commented:
The windowsupdate.log shows the following errors:
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: Send failed with hr = 80072efd.
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efd
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2011-08-04      12:47:53:921      1048      6e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2011-08-04      12:48:36:031      1048      6e8      Misc      WARNING: Send failed with hr = 80072efd.
2011-08-04      12:48:36:031      1048      6e8      Misc      WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

As per the link below, you may need to run 'proxycfg.exe -u' (This command imports the Internet Explorer proxy settings of the current user).

http://msmvps.com/blogs/athif/archive/2006/05/08/Error-80072efd.aspx

DonNetwork Administrator

Commented:
Proxy covered

http:#a36311512
IT Support Analyst
Commented:
Try this article where the Windows Update Agent is forced to re-install

http://www.technibble.com/forums/showthread.php?t=29632

Author

Commented:
I tried everything suggested.  This is what ultimately did the trick.

http://go.microsoft.com/fwlink/?LinkId=43264
WindowsUpdateAgent30-x86.exe /wuforce

I think the key was to use the /wuforce switch.

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