We help IT Professionals succeed at work.

User profiles on a Citrix/Windows 2008 architecture

Keef400
Keef400 used Ask the Experts™
on
I am hearing reports from people about Excel and Word running really slowly on our virtual server. I cannot seem to figure out why it runs slow on some users accounts and not on others. Its like the heavier the user is in word and excel the slower it is to open up files. Note the files can be either on the network or on the virtual desktop. Both open the same speed. I've tried uninstalling Microsoft office and reinstalling it but that doesnt help.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Carl WebsterCitrix Technology Professional - Fellow
Top Expert 2010

Commented:
There was a recent security update that slows down Office files being access across a network.  The update was called Microsoft Office File Validation Add-in.

http://support.microsoft.com/kb/2570623

Author

Commented:
Thanks for the tip. I was able to verify that the update hasnt been installed.
Lee OsborneSenior Infrastructure Engineer

Commented:
Just FYI, I'm having the same problems too and have just found information about removing the following hotfixes:

KB2502786 and KB2541025

I'm not in work again until tomorrow, but I'm quite confident that this is going to resolve the issues when I do this in the morning. These fixes have been rolled out via our WSUS to the workstations, so a global removal will be fun! Citrix farm - much easier!

Lee

Author

Commented:
Lee,

Thanks I will try this as well. Luckily I only have to uninstall off 2 machines. I'll let you know my results.
DonNetwork Administrator

Commented:
KB2502786 and KB2541025


Within WSUS you can set the approval to "Approved for Removal" with these updates, they will then be uninstalled.

Author

Commented:
Still havent been able to uninstall them yet. Too many people on the system. I tried but it said that I have to make sure everyone was off the system to uninstall properly.
Senior Infrastructure Engineer
Commented:
Just to let you know, I'm also targeting the following update:

http://support.microsoft.com/kb/2501584 - Microsoft Office File Validation Add-in

I'm running Windows Updates on my Citrix servers right now, after uninstalling KB2541025 (2502786 wasn't listed as installed) and the Office File Validation showed up as an available update.

I haven't checked my workstations for the 2501584 update yet, but I suspect it will be installed and as such, I'll be uninstalling this too.

Lee

Author

Commented:
Ok, great that you so much for leading down a possibly solution. I have yet to start this as company hours have been inteferring with this. Hopefully you get some good results. I will report mine as soon as I can get some feedback.
Lee OsborneSenior Infrastructure Engineer

Commented:
Ok, tested on a workstation; 2541025 and 2501584 both installed. Load an Excel spreadsheet - 120+ seconds (gave up waiting, ended task). Shut down Excel, uninstalled Microsoft Office File Validation Add-in (2501584), load the same Excel spreadsheet, < 5 seconds. Tested with multiple spreadsheets, all instant load.

For me, uninstalling the MOFV Add-in resolved the problem. KB2541025 is still installed. Hopefully, you'll have the same result.

Lee
Carl WebsterCitrix Technology Professional - Fellow
Top Expert 2010

Commented:
Keef400 said the MOFV updated isn;t installed on the problem computers.

Author

Commented:
It could be in one of the other office updates that he referred to above. I will just do process of elimination and see if any of the others have any affect. Thanks for noticing that though Carl.
Lee OsborneSenior Infrastructure Engineer

Commented:
Thanks CarlWebster, well spotted!

Lee

Author

Commented:
It doesnt seem to matter what patches I have installed. I get no speed increase by uninstalling any of the above patches. I even tried reinstalling and uninstalling.

Author

Commented:
Thanks I finally found the culprit patch that was making it slow.
DonNetwork Administrator

Commented:
"Thanks I finally found the culprit patch that was making it slow."



Then how is http:#a36318877 the answer to this question ??