Keef400
asked on
User profiles on a Citrix/Windows 2008 architecture
I am hearing reports from people about Excel and Word running really slowly on our virtual server. I cannot seem to figure out why it runs slow on some users accounts and not on others. Its like the heavier the user is in word and excel the slower it is to open up files. Note the files can be either on the network or on the virtual desktop. Both open the same speed. I've tried uninstalling Microsoft office and reinstalling it but that doesnt help.
ASKER
Thanks for the tip. I was able to verify that the update hasnt been installed.
Just FYI, I'm having the same problems too and have just found information about removing the following hotfixes:
KB2502786 and KB2541025
I'm not in work again until tomorrow, but I'm quite confident that this is going to resolve the issues when I do this in the morning. These fixes have been rolled out via our WSUS to the workstations, so a global removal will be fun! Citrix farm - much easier!
Lee
KB2502786 and KB2541025
I'm not in work again until tomorrow, but I'm quite confident that this is going to resolve the issues when I do this in the morning. These fixes have been rolled out via our WSUS to the workstations, so a global removal will be fun! Citrix farm - much easier!
Lee
ASKER
Lee,
Thanks I will try this as well. Luckily I only have to uninstall off 2 machines. I'll let you know my results.
Thanks I will try this as well. Luckily I only have to uninstall off 2 machines. I'll let you know my results.
KB2502786 and KB2541025
Within WSUS you can set the approval to "Approved for Removal" with these updates, they will then be uninstalled.
Within WSUS you can set the approval to "Approved for Removal" with these updates, they will then be uninstalled.
ASKER
Still havent been able to uninstall them yet. Too many people on the system. I tried but it said that I have to make sure everyone was off the system to uninstall properly.
ASKER CERTIFIED SOLUTION
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ASKER
Ok, great that you so much for leading down a possibly solution. I have yet to start this as company hours have been inteferring with this. Hopefully you get some good results. I will report mine as soon as I can get some feedback.
Ok, tested on a workstation; 2541025 and 2501584 both installed. Load an Excel spreadsheet - 120+ seconds (gave up waiting, ended task). Shut down Excel, uninstalled Microsoft Office File Validation Add-in (2501584), load the same Excel spreadsheet, < 5 seconds. Tested with multiple spreadsheets, all instant load.
For me, uninstalling the MOFV Add-in resolved the problem. KB2541025 is still installed. Hopefully, you'll have the same result.
Lee
For me, uninstalling the MOFV Add-in resolved the problem. KB2541025 is still installed. Hopefully, you'll have the same result.
Lee
Keef400 said the MOFV updated isn;t installed on the problem computers.
ASKER
It could be in one of the other office updates that he referred to above. I will just do process of elimination and see if any of the others have any affect. Thanks for noticing that though Carl.
Thanks CarlWebster, well spotted!
Lee
Lee
ASKER
It doesnt seem to matter what patches I have installed. I get no speed increase by uninstalling any of the above patches. I even tried reinstalling and uninstalling.
ASKER
Thanks I finally found the culprit patch that was making it slow.
"Thanks I finally found the culprit patch that was making it slow."
Then how is http:#a36318877 the answer to this question ??
Then how is http:#a36318877 the answer to this question ??
http://support.microsoft.com/kb/2570623