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Receiving eMails on iPhone

RFLafferty
RFLafferty used Ask the Experts™
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I just started a new job, the co. has an exchange 2007, I set up my iphone & everything was running smooth, couple of weeks ago, it stopped working, Error: "The username or password in incorrect." Which is not the case.
I found out today that other employees w/ Android etc are having the same issue.
Is there service on the exchange that could have got knocked off?

Thank you in advance
K
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
- Are you able to access the OWA?

- Does there is ISA Server?

Author

Commented:
Yes OWA works
None
Thanks
I would go through the iphone again with one of your sys admins / help desk to be sure that none of the settings got changed on the backend, since you say it was working before.

Commented:
1. This is informative to validate your setup I used to validate the setup http://blog.fosketts.net/guides/ipad-exchange-activesync/ 

2. Also check whether inheritance is disabled on the user:

Open Active Directory Users and Computers.

On the menu at the top of the console, click View > Advanced Features.

Locate and right-click the mailbox account in the console, and then click Properties.

Click the Security tab.

Click Advanced.

Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.

Exchange ActiveSync Returned an HTTP 500 Error - Remote Connectivity Analyzer
http://technet.microsoft.com/en-us/library/dd439375(EXCHG.80).aspx

How to troubleshoot server ActiveSync HTTP error codes
http://support.microsoft.com/?kbid=330463




Author

Commented:
Thank you for the info.

Commented:
Sure thing, did you resolve your issue yet?

Author

Commented:
Working on it, hopefully by friday
Thanks

Commented:
ok thanks for the update and look forward to hopefully hearing its resolved!

Author

Commented:
lucid80:

Hello!

I tried the 1 & 2, I'm still getting Cannot Get Mail: The user name or password for "Account" is incorrect.
The password & user name is correct, server name etc is all good to go.

I have an exchange 2007 & iPhone 4

If there is any other thing that I can try, pls let me know.

Thanks
K

Author

Commented:
Let me do that & i;ll get back 2 u Thanks
Commented:
ok

Commented:
Glad to see you are all sorted out and thanks for the points