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slow email for SBS 2003 user

A SBS 2003 user reports that emails take hours or days to reach the recipient.  Other users do not have any issues.  Where would I start to troubleshoot this issue?
Thanks.
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I ran the AV scan and there is malware on the system.  I also attempted to send the user an email and it says the email client cannot handle any more mail.  The user ignores the Autoarchive prompts and their quota is reached.
I'll run it through the parser if the problem remains after fixing malware and inbox.  Thanks.