Cannot open your default email folder

lgallion
lgallion used Ask the Experts™
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Hi,

We are Exchange 2003/2010 coexist envirment. After I migrateed remote users' mail box from 2003 to 2010 they couldn't open the outlook! By the way, if I login as me in outlook 2007/2010 at remote site I can send/receive and everything works fine.  I went ahead recreated their profile under the Control Panel/Mail, it didn't help.

Here is the message: "Cannot open your default emai folder you must connect to microft exchange with the current profile before you can synchnize your folder with outlook data file (.ost).  I searched, however, there was not ost on their local pc.

By the way, the profie is set up using exchange cached mode and Encryped data between microsoft outlook and exchange is checked under the More Setting, Security tab. Under the exchange2003 Event Viewer it logged Event ID 1205.

Can someone hlep me please?
Thanks a lot!!
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What happens if you disable cached mode?

If they are using cached mode then they must have an OST file. Did you look in the correct place? It should be in c:\users\%username%\appdata\local\Microsoft\Outlook.

Is the Microsoft Exchange RPC Client Access service started on the server?

Author

Commented:
They have been using cached mode since I upgraded from outlook 2003 to 2007. If you disable it the outlook cannot start. I checked c:\ documnet setting (it is xp by the way)\%username%\appdata\local\Microsoft\Outlook. There is no ost file! the service is started and I also rebooted the two email servers. it did not help.

What happens if you set up a brand new MAPI profile for one of the users, and then open Outlook using that profile?
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Author

Commented:
I setup another user and here iis the thing it keeps throw her back to old email FQDN when I clicked Check Name. Like I said I created my profile it found me on the new server right way. I am curretly at remote site.
SurajSenior System Engineer

Commented:
have you tried opening the outlook in safe mode?

Author

Commented:
User can use  access their outlook using Outlook Web App, by the way.

Author

Commented:
I used outlook /safe and it opened and let me choose profile that which user I wan to login. Then it stuck at the 'loading profile" for a minute the error above pops up after that.
SurajSenior System Engineer

Commented:
have you tried creating profile of the same user on a different computer ?

Author

Commented:
I login as one of staff works at certral office and his outlook opens fine and mine too. It doesn't matter which user I setup profile at remote site and none of them outlook opens.

Author

Commented:
I found out under the Exchange Mailbox Store  of remote user's AD properties of Exchange 2003 it still shows their mailbox are in the first storage group. But on Exchange 2010 EMC it shows their mail ibox are User mailbox instead of Legacy Mailbox.

Author

Commented:
It works finally after I did server time of gpupdate /force on our two dcs (exchange servers not dc). I found out we are having replication problem. It could be because one of dc died and I didn't remove it from Ad Sites of Services.

Thank all of you for your help!!
SurajSenior System Engineer

Commented:
Thanks for sharing

Author

Commented:
I appreciate everybody respond so quickly!

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