Need help with message tracking exchange 2007

Thor2923
Thor2923 used Ask the Experts™
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I am having trouble with myself and at least one other person's Exchange account. We do not always receive email from accounts like GMAIL. I am hoping I can use message tracking to see what is happening to specific emails that I know are being sent to me but I do not see in my INBOX.  I am hoping I can go to message tracking put in myself as the recepient, my gmail account as the sender and track what happened to all gmails I have sent to my exchange account in the last week or so. Is that possible? Do I need to resolve to a server that gmail uses? The only thing I seem to be able to resolve in myself as the recepient. Is there a way to track incoming external mail from say GMAIL or YAHOO?
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Kennyboy5IT Support Analyst

Commented:
Does your email go through a 3rd party scanner before it hits your Exchange server?

KB5
Senior System Engineer
Commented:
This would help:
http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part2.html

You can also use the command shell to track the message
Get-MessageTrackingLog –EventID “RECEIVE” –MessageSubject “hello” –Start “01/12/2006 00:00:00” –End “28/12/2006 18:50:00”

the server above will be your exchange server and not google or yahoo.

Message tracking tool pulls up the information from the message tracking log generated on the server.
You can do get-transportserver to know where the log files are located and if it is enabled or disabled on the server.

http://www.msexchange.org/tutorials/exchange-2007-message-tracking-part1.html

SurajSenior System Engineer

Commented:
or simply

Get-MessageTrackingLog –sender user@gmail.com |fl

http://technet.microsoft.com/en-us/library/aa997573(EXCHG.80).aspx
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Author

Commented:
are you talking about a third party like APRIVER or Postini? No we do not use anything like that here. We have a WatchGuard firewall with some email filters on it, but it was all set up internally

Author

Commented:
Get-MessageTrackingLog –sender user@gmail.com |fl

I copied the above command into exchange power shell and just got the command prompt back....is there a log created that I should go retrieve or does that just mean I do not have something enabled
Kennyboy5IT Support Analyst

Commented:
Yes like FOPE 'Forefront Online Protection for Exchange'. But it seems like your firewall is doing the filtering.

KB5
SurajSenior System Engineer

Commented:
Get-MessageTrackingLog –sender user@gmail.com |fl

in the above commad you need to put the sender email address ! dont directly copy paste.

By default message tracking is enabled. you can check by get-transportserver |fl
- Now you can also check by recipient

Get-MessageTrackingLog –Recipients user@yourdomain.com |fl

try Get-TransportServer |fl - this will tell you the location of the message tracking files.

- if in any of the above - u dont get any result - enable verbose logging on receive connector.
and check the receive connector log.
it will tell you which all mails came in and what happened
 

Author

Commented:
well been playing with the message tracking all day and cannot get any results. I even followed the path C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\MessageTracking and verified which server has logs MSGTRKMxxxxxxxx.log and ran a search for the last month of emails received from me by a coowork that I email every day and got "no results" no sign of an error, it just does not find anything. I checked all the services and everything related to exchange is running, including the transport search service. If anyone has any other suggestions I should look at, I would appreciate it ....thanks

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