Outlook 2010: contacts missing
I have Outlook 2010 on Vista. My contacts are missing (when, in an email message I click on To: button). I've looked around quite a bit and it looks like I'll have to recreate the profile since the normal solutions of associating the address book do not work.
I'd prefer not to do this since my profile includes a bunch of email accounts and a fair amount of customization. Any suggestions?
I'd prefer not to do this since my profile includes a bunch of email accounts and a fair amount of customization. Any suggestions?
ASKER
It's an existing install. It's been working fine for a couple of years.
When I click on the To: button, I see nothing. Under Address Book, Contacts is (correctly) selected. Click on Address Book in the ribbon is the same.
In the Contacts properties, there is a single address book, and the check box is checked.
I know you have to confirm things; but I've gone thru these steps already. I'm hoping there's some way to fix things without recreating my profile.
When I click on the To: button, I see nothing. Under Address Book, Contacts is (correctly) selected. Click on Address Book in the ribbon is the same.
In the Contacts properties, there is a single address book, and the check box is checked.
I know you have to confirm things; but I've gone thru these steps already. I'm hoping there's some way to fix things without recreating my profile.
ASKER
One more thing I just noticed ... If I click Address Book in the ribbon, even tho nothing shows up, I can still do a search and all matching contacts will appear.
I know you have to confirm things; but I've gone thru these steps already.Yes, but in order to help people need to know exactly what you've done.
One more thing I just noticed ... If I click Address Book in the ribbon, even tho nothing shows up, I can still do a search and all matching contacts will appear.When you open the address book, Contacts is highlighted in the dropdown, and the contact list is empty? But if you start to type a name it fills in?
ASKER
Well, not exactly. Yes, in Address Book, Contacts is selected. But to find a name, I have to type part of it into the Search box and click Go. So it's not as though it finds it as I start to type a name.
Also, if I type part of the name in the To: box of the email itself and click Check Names, it finds it.
Also, if I type part of the name in the To: box of the email itself and click Check Names, it finds it.
have you tried a repair install of Office?
ASKER
No ... worth a try ... will let you know
ASKER
Ran repair, got a strange message about accessing the registry ...
error-1406.jpg
error-1406.jpg
ASKER
... which could be caused by other software running on my system such as anti-virus. I'll try again with less stuff running but won't be till after the weekend.
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ASKER
This is the closest I got to a solution and it's not complete.
What do you see when you look at the address book?
Start a new message, click Address Book from the ribbon. In the drop-down for the Address Book, is there anything there?
From the main Window in Outlook, yoiu've clicked Contacts in the lower left pane. And then right-clicked on the contact folders(s) and then the Outlook Address Book tab and made sure it is checked and named. If you have multiple address books, do any of them have the same name?
HTH