Outlook 2010: contacts missing

BlearyEye
BlearyEye used Ask the Experts™
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I have Outlook 2010 on Vista. My contacts are missing (when, in an email message I click on To: button). I've looked around quite a bit and it looks like I'll have to recreate the profile since the normal solutions of associating the address book do not work.

I'd prefer not to do this since my profile includes a bunch of email accounts and a fair amount of customization. Any suggestions?
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Commented:
Is this a new install or upgrade to Outlook 2010?

What do you see when you look at the address book?

Start a new message, click Address Book from the ribbon. In the drop-down for the Address Book, is there anything there?

From the main Window in Outlook, yoiu've clicked Contacts in the lower left pane. And then right-clicked on the contact folders(s) and then the Outlook Address Book tab and made sure it is checked and named. If you have multiple address books, do any of them have the same name?

HTH

Author

Commented:
It's an existing install. It's been working fine for a couple of years.

When I click on the To: button, I see nothing. Under Address Book, Contacts is (correctly) selected. Click on Address Book in the ribbon is the same.

In the Contacts properties, there is a single address book, and the check box is checked.

I know you have to confirm things; but I've gone thru these steps already. I'm hoping there's some way to fix things without recreating my profile.

Author

Commented:
One more thing I just noticed ... If I click Address Book in the ribbon, even tho nothing shows up, I can still do a search and all matching contacts will appear.

Commented:
I know you have to confirm things; but I've gone thru these steps already.
Yes, but in order to help people need to know exactly what you've done.

One more thing I just noticed ... If I click Address Book in the ribbon, even tho nothing shows up, I can still do a search and all matching contacts will appear.
When you open the address book, Contacts is highlighted in the dropdown, and the contact list is empty? But if you start to type a name it fills in?

Author

Commented:
Well, not exactly. Yes, in Address Book, Contacts is selected. But to find a name, I have to type part of it into the Search box and click Go. So it's not as though it finds it as I start to type a name.

Also, if I type part of the name in the To: box of the email itself and click Check Names, it finds it.

Commented:
have you tried  a repair install of Office?

Author

Commented:
No ... worth a try ... will let you know

Author

Commented:
Ran repair, got a strange message about accessing the registry ...
error-1406.jpg

Author

Commented:
... which could be caused by other software running on my system such as anti-virus. I'll try again with less stuff running but won't be till after the weekend.
I got Office 2007 repair to work but no joy. However ... In the Select Names dialog box, I can get the list of contacts if I choose "Name only" rather than "More columns". The former gives me the list of names, the latter is empty. Odd. And if I choose "More columns", I can do an advanced find and the matches will show up.

Author

Commented:
This is the closest I got to a solution and it's not complete.

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