Avatar of sidwelle
sidwelle
Flag for United States of America asked on

Dell finger print reader on new E6420

just got some new Dell E6420 laptops and we are trying to figure out how to use the finger/biometric reader on the laptop (Yes it has one !)

From other links I found that you must enable TPM in the bios, but after a reboot how do you configure it ?  I don't see any options, no software, TPM does not bring up anything in the help !

FYI, Dells support website does not seem to be responding right now. I tried going there first.

Any help would be appreciated.
Laptops NotebooksPeripheralsHardware

Avatar of undefined
Last Comment
sidwelle

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
David-Howard

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
sidwelle

ASKER
That’s what I needed to see.  I was able to get myself authenticated and the rest should be easy.

Would have been really cool if Dell would have included that in there documentation !
David-Howard

Yeah, I always love it when companies forget to tell you those little details. :-)
sidwelle

ASKER
David,  When you setup these machines, did any of them belong to domains ?

The first two machines that I setup worked fine.  The 3rd was on a domain, it let us scan some and add them to an  account. But,  After the system came back up that account did not have an option to use the 'Biometric' reader, and the profile was reset back to default as well.  No color profile and only the default icons from the "All Users" account.


All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
David-Howard

Yes the systems were on a domain.
I'm not sure what prompted the issues with the 3rd system that you mention. I can't imagine a Group Policy that would cause the issues. But I guess it's a possibility.
You might want to update the system (driver wise) as a workstation before adding it to the domain.
sidwelle

ASKER
yeah, we let it run its updates, but that did not help.

As a simple fix we just removed it from the Domain.
After removing it from the domain, all the settings of the origional profile came back.
Profile was not hosed, just could not interact with Domain account.