Exchange 2003 to 2010 migration not doing well

SeaSenor
SeaSenor used Ask the Experts™
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I migrated from exchange 2003 to 2010.

Mailflow is good but there are other issues.

iPhones and android phones connect fine.
Blackberrys won't authenticate at all. Even trying the same users as on the iPhones.

When I run the remote connectivity analyzer.. most tests fail.
However, OWA seems to work fine for users.

Several users are getting a password prompt when opening outlook. Not all, but some.
I get it on mine when on an XP machine, but not windows 7.

There is an error in the event viewer stating that the MsExchangeTransport "cannot find route to" my old 2003 email server.  Event ID 5006

I haven't decomissioned the old server yet. I thought I should wait till issues are resolved. I'm wondering if not decomissioning it is part of the problem.

Can any one help please?  I really need the blackberrys to connect and the user prompts to stop.
thanks


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AmitIT Architect
Distinguished Expert 2017

Commented:
What version of BES you are using?
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Have you migrated Public Folders?

What is left on the old server?

If nothing is left on the old server - complete the migration and remove the old server from the equation and then redirect all firewall ports to the new server.

Did you buy / install a new SSL certificate (SAN / UCC)?

Author

Commented:
I don't have BES installed.
all blackberry's worked fine until a server restart last night. Then they all stopped and won't allow any re-connection.

I did migrate public folders.

There really is nothing left on the old server...

yes.. i purchased a GoDaddy SSL certificate and installed it.  There are 3 certs listed though. 2 self signed and the one I installed  All 3 list SMTP as assigned services.

Author

Commented:
I think i have all ports redirected on the firewall as OWA and incoming/outgoing emails work fine... and the iPhones work fine.

I did a netstat -a and several ports were Listening on the exchange server.  80, 443, etc. etc...

Awarded 2009
Top Expert 2010

Commented:
Probably best to start with one step at a time.

The new server, did you install Exchange 2010 SP1? Are all the roles on the same server?

Which installation guide did you use?

Are you using BIS or BES? Have you got the latest version installed if using BES? Only 5.0.3 (I think) and upwards will work with Exchange 2010.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
If there is nothing on the old Exchange server - time to remove it from the equation.

Author

Commented:
yes.. I did install SP1 on the exch 2010 server.

I mostly followed demazters guide, but I don't have SBS .. just windows standard.

I am not using BES at all. I never have, and my Blackberry worked fine until last night.
so i guess thats BIS I'm using.
Awarded 2009
Top Expert 2010

Commented:
>>>There is an error in the event viewer stating that the MsExchangeTransport "cannot find route to" my old 2003 email server.  Event ID 5006

Check you don't have a smarthost configured on the Default SMTP Virtual Server, see how here: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3044-Exchange-Server-Mail-Flow.html

I tend to agree with Alan, if itsnot being used get rid of 2003.  It shouldn't cause problems but removing it will eliminate the possibility it could.  You are then dealing with an Exchange 2010 install instead if a transitional install.

Which migration guide are you following?
Awarded 2009
Top Expert 2010

Commented:
When you login to BIS to setup the blackberry does it verify OK?  Try setting one up again.
Awarded 2009
Top Expert 2010

Commented:
When you say you mostly followed my guide? Hopefully you only skipped the sharepoint, DNS & DHCP parts? Everything else is still relevant.  Unless of course it's a single server in which case the DNS & DHCP still needs to be done.

Author

Commented:
I never have logged into BIS to set it up.  I only had to set it up on my phone... and before last night it worked fine. Now i cannot get any user to verify.

I thought I followed the guide pretty good.  I might have deleted the RUS though on the 2003 box.

Author

Commented:
I have the 2003 box online, with no connectors.
it still has the databases on it, and is running.

Are there things to check before deleting the databases and uninstalling exchange?
Awarded 2009
Top Expert 2010

Commented:
>>>I never have logged into BIS to set it up.

So you are using IMAP?! That's why it's not working.  Have you started the IMAP service? It's disabled by default.

Author

Commented:
well i don't think so...
When i set it up on my blackberry, it asks what type of account  Either POP/IMAP or Outlook Web Access (Exchange)
I always choose OWA
Awarded 2009
Top Expert 2010

Commented:
Ahh right, you have one of "those" blackberries :-)

Author

Commented:
it's a torch 9800
am I doomed?
Awarded 2009
Top Expert 2010

Commented:
Can you run through this KB and see if any of the solutions help?
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02858#3

Author

Commented:
should I enable NTLM on the following virtual directories as per your article?

EWS
OAB
RPC
AutoDiscover

When I try, the one for OAB is grayed out and wont let me.
Awarded 2009
Top Expert 2010

Commented:
Which article are you referring to? The Outlook 2007 one prompting for password? If so this is only relevant for Exchange 2007.  Don't make any IIS changes at this stage please.
Commented:
ok..
MegaNuk3 has helped me discover that the password prompt may be due to Outlook 2007 not being updated to service pack 2.
I am testing as we speak.

I am going to decomission the exch 2003 box now too... I wanted to ask again, any last requests before doing so?
Alan HardistyCo-Owner
Top Expert 2011

Commented:
I'll leave you in Glen's more than capable hands - beers to drink and Children to annoy!

Monitoring from time to time to see if I can add anything.

Alan
Awarded 2009
Top Expert 2010

Commented:
No, just go ahead and do it :-) burn it in the carpark and perform a merry dance!

Author

Commented:
you're great Alan!  thank you
Enjoy your holiday  :)

Author

Commented:
and dance I shall  
Alan HardistyCo-Owner
Top Expert 2011

Commented:
And video it for YouTube!

Author

Commented:
ha ha.. you'd have to be drunk to want to see me dance

Author

Commented:
well exchange uninstall failed.

i can't find a way to restart the uninstall now.
Awarded 2009
Top Expert 2010

Commented:
so you no longer have Exchange listed in Add/Remote  Programs?

Author

Commented:
no.. it was gone from Add/Remove after the first failure.
I managed to uninstall it from the setup disk... with the exact errors and procedure as llisted in that link... i copied and pasted the text below as reference for others.

GeoJono:
I tried installing the management tools from the installation disk and I got to the screen that would allow me to remove Exchange.  When I continued with that it got to this error:

Setup failed while installing sub-component Exchange ActiveSync with error code 0x80072030...

It then gave me the option of canceling or retying.  Retrying didn't do anything but bring back the same error.  Canceling gave me this error:

Setup failed while installing sub-component Microsoft Exchange OMA Browse with error code 0x80072030...

Canceling this one continues with removing other files.

It completed with this message pertaining to the failed step "Microsoft Exchange Messaging and Collaboration Services":

There is no such object on the server.
Facility: LDAP Provider
ID no: 80072030
Microsoft Exchange Setup

After the reboot, the server came back up and Exchange appears to be gone with 1 exception.  These services are still listed in Services:

- Microsoft Exchange Information Store
- Microsoft Exchange Management
- Microsoft Exchange MTA Stacks
- Microsoft Exchange System Attendant

Author

Commented:
The password prompts seem to be cured by installing service pack 2 for Outlook.

Now, clearing the errors for Remote Connectivity Analyzer and getting the blackberry's connected is vital.

When I run the ExBPA it gives two general errors.

Mailbox Role partially installed.
Mailbox Role not installed.
Awarded 2009
Top Expert 2010

Commented:
did you run the pre-requisite script to install the Windows 2008 Pre-requisites?
Can you post a screenshot of the errors?

Author

Commented:
well I thought I did everything according to specs.
I read most things from EE and Microsoft and thought I had it covered pretty well.

sorry.. I said 'installed'  It reads 'configured' in the attachment.
exbpa.jpg
Awarded 2009
Top Expert 2010

Commented:
OK, I have seen this before.
If you try and run the Exchange install again, what happens?

Author

Commented:
should I?   is that safe?

Author

Commented:
sorry.. just nervous..
this now is my only Email server and is in full production at this moment.
Awarded 2009
Top Expert 2010

Commented:
well....if it thinks it's not installed or is partially installed then you don't have much of a choice, and yes, it's safe, if it's installed it won't let you install it again.

Author

Commented:
so what if it says it's not installed.?   should I install it?

that's as scary as Alan drinking beer around children ya know.

Awarded 2009
Top Expert 2010

Commented:
yes, you should install it.

I don't think I have ever given anyone advise that has screwed their systems up :)
Awarded 2009
Top Expert 2010

Commented:
>>that's as scary as Alan drinking beer around children ya know.

to be fair, they are his children and he is in France so I am bitterly disappointed it's not Wine he is drinking with a good slab of bread and cheese!!
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Trust me - with my kids I need the beer or whatever alcohol I can get my hands on.  Plus we have emptied France's wine lake, so now it's time for the beer!!

Glen has never given bad advice to my knowledge either.  Even under the influence ;)

If I ate bread and cheese - I would have to cycle 50 miles a day to lose the extra weight.  33 is enough for me in 27 degree heat!!

Author

Commented:
Here is what happened during setup.

 setup error
Awarded 2009
Top Expert 2010

Commented:
It still thinks Exchange 2003 is installed.

Cann you check Add/Remove Programs, is Exchange 2003 still listed?

Author

Commented:
it is not listed on the Exchange 2003 server.

Apparently there is still data in the AD because when I run the ExBPA it lists the old server and First Administrative Group with check marks .. ready to run.

Author

Commented:
Cycle 50 miles !   no way....

I'd rather be caught dancing on YouTube  :)
Awarded 2009
Top Expert 2010
Commented:
Yes, the worrying thing is, all that effort and he doesn't get anywhere :-)

OK, we are going to need to manually remove Exchange 2003.  But that's not straight forward and I don't have a 2003 server to look at.  You will need to use ADSIEdit.

It's getting late here now.  I will build a 2003 server in the morning and will talk you through removing Exchange 2003 manually.

Unless of course someone else jots in before then.

Author

Commented:
Wow... you are one dedicated guy...   sort of like Alan drinking beer   :P  

All your help is much appreciated. This is my first and only migration so far....and if Alan hadn't drank the lake dry I'd bounce over and beat him to it.

Awarded 2009
Top Expert 2010

Commented:
well....migrations are my speciality....the number I have done falls in 3 figures.  We will get this sorted for you but it's going to get a bit bumpy.

They are not all this bad.

>>Wow... you are one dedicated guy...   sort of like Alan drinking beer   :P
I only recently put my Expert hat back on, so I am slowly getting back in to things, I would normally have an Exchange 2003 server ready in my virtual setup, but I blew it  away a few months back.

We will be sure to fill a glass for you at the Trout ;-)

Author

Commented:
"it's going to get a bit bumpy.

They are not all this bad."


ok...better make that two glasses at the Trout
Alan HardistyCo-Owner
Top Expert 2011
Commented:
Here is the MS way to manually remove Exchange 2003:

http://support.microsoft.com/kb/833396

My cycling this time has been on the roads with nasty hills to climb, so whilst starting and ending at the same location could be classed as going nowhere, it's more interesting than doing it on my static trainer!

Author

Commented:
I hope that's not the wine talking  :o)

well we all know the MS way is not always the best way.

Is that what you would recommend I do?

Awarded 2009
Top Expert 2010

Commented:
The MS way in this case is far too detailed.
This is assuming you want to re-install Exchange on to the same server.

To be honest, you can skip most of that document and move straight to the ADSI Edit part, but I wouldn't want to take you through that without an Exchange server to look at.

Author

Commented:
well I can wait till morning if need be.
Like I said, this is my only email server and it's in full swing so I need to be careful.

or you might see a video on YouTube from a coworkers phone of my CEO choking me....

Author

Commented:
Alternatively for the time being, I have set him up by forwarding emails to his phone via a gmail account.
He's much happier now.

sorry... no video  :)

Alan HardistyCo-Owner
Top Expert 2011

Commented:
What phone does he have?

Was looking forward to the video!!

Is it a blackberry?  Have you tried setting him up via OWA using the BIS server of the airtime provider?

I always setup the account putting in the wrong username, then when it fails to setup (which is what I want to happen), I select the Advanced option and then choose OWA config, then put in the correct settings and bingo, it is happy.

Author

Commented:
yes... so far I have 4 Blackberrys on site.  3 Torch 9800's and one Edge.

If you mean using the phone itself to set up the account, yes...that is the way I do it too.

Https://webmail.domain.com/owa   is what I use
and then   domain\username for the account.

everything worked well until a server restart last night.
Meganuk3 had been working with me on another thread and sent me permissions/authentication settings.
I may have adjusted something wrongly. I would love to know how to make sure they are all good and proper. They seem to be from what I can tell.
Commented:
ok... I figured out the blackberry problem.
Indeed the authentication methods were somewhat incorrect.

Basic Authentication was disabled on EWS in IIS.  
The list here only shows Anonymous and Windows... not basic.
 http://technet.microsoft.com/en-us/library/gg247612.aspx

After adding basic authentication, and restarting the www service I can now set up my account..

(even with the check box unchecked on the "include inheritable permissions from this parents object" in the security tab!  

.....I'm still not dancing on YouTube though Alan.  :)

Author

Commented:
going to close and split the points here.

will open a new thread shortly for the "mailbox role not installed issue"

thanks to all !!!

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