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cant send or reviced internal emails at Gmail using gmail apps

Robert-Prodigy
Robert-Prodigy used Ask the Experts™
on
Hello Guys,

We had migrate our ISP DNS management  (records) to new ISP, since that we have no longer able to send internal emails, we are using gmail at Google apps with our domain.
We can send and recive emails from external address but we cant send and revice inside the organization.

Need assistance ASAP.

Best Regards,
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Author

Commented:
after more checking we cant recive emails from any gmail account to our gmail mailbox
Can you post the domain name?  We can then check the MX settings.  Also, can you send and recieve to addresses outside of Gmail?

Author

Commented:
sure tfood.co.il

Author

Commented:
yes i can send and recive to any external email outside gmail
Also, which ISP did you move from and move to?

Author

Commented:
currantly nirox.co.il manage the DNS record,

Author

Commented:
the mx record seems to be correct however i still cant send and recive internal emails or from any other gmail into our gmail account
Do you get an NDR?  If so, can you post the error message that is returned?  If not, what indication do you have that the mail isn't flowing?
Who managed the DNS before you changed?  When did you change?

Author

Commented:
no NDR nothing, i open two accounts and send from one to another
How long ago did you switch?  What service did you switch from?  Have you canceled the old service?  Can we get the old NS servers to query the old settings?

Author

Commented:
we changed it Yesterday, yes we did canceled the old service, i dont have the olf setting

Author

Commented:
strange ha?
Do you know if you had SPF records with the old setup?  If you just changed yesterday, it is possible that gmail is still using cached records from the old settings and these are conflicting with the new settings.  Do you happen to know what the TTL values were with the old service?  NS changes can take 24-48 hours to propagate through the root DNS servers, so things may clear up in time, but I can't be sure unless I can check the old NS servers.

How is your domain setup with gmail?  Do clients use Outlook or other email clients?

Author

Commented:
thank you very much, my client use only web access to read emails, i will search the old setting and will post it later today.
Allen FalconCEO & Pragmatic Evangelist

Commented:
Can you send email to external addresses outside of your domain?

If not, review your email settings in Google Apps to make sure that you are allowing external email


Sanity Check Questions:

Did you activate email within the Control Panel for Google Apps?

Did you activate Postini services within Google Apps?  If so, you need to change your MX records.