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Robert-Prodigy
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cant send or reviced internal emails at Gmail using gmail apps

Hello Guys,

We had migrate our ISP DNS management  (records) to new ISP, since that we have no longer able to send internal emails, we are using gmail at Google apps with our domain.
We can send and recive emails from external address but we cant send and revice inside the organization.

Need assistance ASAP.

Best Regards,
DNS

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Last Comment
Allen Falcon

8/22/2022 - Mon
Robert-Prodigy

ASKER
after more checking we cant recive emails from any gmail account to our gmail mailbox
SterlingMcClung

Can you post the domain name?  We can then check the MX settings.  Also, can you send and recieve to addresses outside of Gmail?
Robert-Prodigy

ASKER
sure tfood.co.il
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William Peck
Robert-Prodigy

ASKER
yes i can send and recive to any external email outside gmail
SterlingMcClung

Also, which ISP did you move from and move to?
Robert-Prodigy

ASKER
currantly nirox.co.il manage the DNS record,
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Robert-Prodigy

ASKER
the mx record seems to be correct however i still cant send and recive internal emails or from any other gmail into our gmail account
SterlingMcClung

Do you get an NDR?  If so, can you post the error message that is returned?  If not, what indication do you have that the mail isn't flowing?
SterlingMcClung

Who managed the DNS before you changed?  When did you change?
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rwheeler23
Robert-Prodigy

ASKER
no NDR nothing, i open two accounts and send from one to another
SterlingMcClung

How long ago did you switch?  What service did you switch from?  Have you canceled the old service?  Can we get the old NS servers to query the old settings?
Robert-Prodigy

ASKER
we changed it Yesterday, yes we did canceled the old service, i dont have the olf setting
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Robert-Prodigy

ASKER
strange ha?
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SterlingMcClung

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Robert-Prodigy

ASKER
thank you very much, my client use only web access to read emails, i will search the old setting and will post it later today.
Allen Falcon

Can you send email to external addresses outside of your domain?

If not, review your email settings in Google Apps to make sure that you are allowing external email


Sanity Check Questions:

Did you activate email within the Control Panel for Google Apps?

Did you activate Postini services within Google Apps?  If so, you need to change your MX records.
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