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A Windows 7 user with a VPN connection to a Server 2003 R2 server has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

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A Windows 7 user with a VPN connection to a Server 2003 R2 server has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

The user firsts logs onto his Windows 7 laptop.

Then he connects to the VPN and browses the S drive (which is mapped to a file share on the server).

The last couple days while he has been in the office he has had full access to all of the files and folders within the network share.

However, now while he is working at home, he has lost his access to most of the folders and the files within these folders.

He mentioned that he changes his Windows domain password three days ago.

The server file share has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

We have rebooted his laptop multiple times, have established the connection to the network drive using the domain administrator account, and tried several other fixes (including disabling the offline file service) but none of these things have fixed the problem.

What needs to be done to fix this issue so that the user can connect using his Windows 7 laptop using the VPN to the Server 2003 R2 server and have full access to all of the files on this server network drive share just like he is able to do in the office?
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IT GuyNetwork Engineer

Author

Commented:
Here's a screenshot showing what the folders in the mapped network drive look like.

The folders that have the X in them are not able to be opened at all.

Let me know what I need to do to fix this issue.

I have also rebooted the Server 2003 R2 server, but this hasn't fixed the issue.
Network-drive-VPN-connection.png
Commented:
Map the drives using the fully.qualified.domain.name or IP address. I would be willing to bet you used the computername to map to the UNC path. That requires netbios resolution and Netbios is not a routable protocol. So, it will not go through a VPN tunnel. I think you can configure Netbios helper to help you with the VPN tunnel. Or you can create a LMHOST record to the domain server.. Or you can configure WINS.

IT GuyNetwork Engineer
Commented:
Resolved the issue by disabling and then reenabling offline files.
IT GuyNetwork Engineer

Author

Commented:
My solution tells how I fixed the problem.