Avatar of IT Guy
IT Guy
Flag for United States of America asked on

A Windows 7 user with a VPN connection to a Server 2003 R2 server has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

A Windows 7 user with a VPN connection to a Server 2003 R2 server has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

The user firsts logs onto his Windows 7 laptop.

Then he connects to the VPN and browses the S drive (which is mapped to a file share on the server).

The last couple days while he has been in the office he has had full access to all of the files and folders within the network share.

However, now while he is working at home, he has lost his access to most of the folders and the files within these folders.

He mentioned that he changes his Windows domain password three days ago.

The server file share has certain folders on the server file share that appear with an "X" in them-they can't be accessed at all.

We have rebooted his laptop multiple times, have established the connection to the network drive using the domain administrator account, and tried several other fixes (including disabling the offline file service) but none of these things have fixed the problem.

What needs to be done to fix this issue so that the user can connect using his Windows 7 laptop using the VPN to the Server 2003 R2 server and have full access to all of the files on this server network drive share just like he is able to do in the office?
Windows OSWindows Server 2003Windows 7

Avatar of undefined
Last Comment
IT Guy

8/22/2022 - Mon
IT Guy

ASKER
Here's a screenshot showing what the folders in the mapped network drive look like.

The folders that have the X in them are not able to be opened at all.

Let me know what I need to do to fix this issue.

I have also rebooted the Server 2003 R2 server, but this hasn't fixed the issue.
Network-drive-VPN-connection.png
ASKER CERTIFIED SOLUTION
ChiefIT

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
IT Guy

ASKER
My solution tells how I fixed the problem.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck