web pages take a long time to load

Newco
Newco used Ask the Experts™
on
Hello Experts,
For about 2 weeks 2 users' PCs take an awful lot of time to load websites; www.progressive.com, www.yahoo.com, www.newcodistributors.com, etc.
Both users' machines are running Windows XP SP3 (fully patched), Trend Micro AV, windows defender. I have reset the browser settings to default, flush DNS, changed the NIC card but the issue has not been resolved.

All other users can load the sites without problems.

Your help is appreciated!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2011
Top Expert 2011

Commented:
Any chan e the Restricted sites zone is poopulated? If so, clear it out.....
Most Valuable Expert 2011
Top Expert 2011

Commented:
Should have been cleared out with the reset, just checking though...

Author

Commented:
Thanks johnb6767,
No restricted sites and yes, I cleared with reset including personal settings.
Try optimising the internet explorer (deleting temporary and prefetch files).

Try checking in safe mode and tell me if its any different.

Try a new user account.
Most Valuable Expert 2011
Top Expert 2011

Commented:
What's the size of the index.dat in "shell:cache\content.ie5"

Just paste the path....
Make sure it isn't the user's account by logging in with a **new** account (doesn't have anything stored on the system yet).  Then:

1.) IF IT'S THE ACCOUNT:
   a.) backup the hard drive
   b.) wipe out the account (all related folders), recreate acccount

2.) IF IT'S THE COMPUTER:
   a.) make sure you don't have a hub (instead of a switch) attached to that computer
   b.) defragment the hard drive.
   c.) run a FULL scan on drive (checkmark everything, reboot)
   d.) make sure there is at least 20% available space on the hard drive
There's also a DNS caching service ("DNS Client") that I believe is turned on by default.  The description indicates that the computer won't be able to resolve DNS anymore, but that isn't really the truth.  Anyway, turn that service off and see if there is any difference.

Author

Commented:
johnb6767:
The folder is empty...

crazedsanity:
logged on a new account and it does the same thing, followed the steps under the  "IF IT'S THE COMPUTER" suggestions but no luck

I even took it out of the network (dismembered from domain), but the problem remains... I can see the network and connect remotely, AV is up-to-date, ran both MBAM and AV full scan but no issues.are detected.

I am thinking of wiping it now and re-install the OS but before i do that... Is there any other suggestion???

Thank you in advance!
What kind of specs does the computer have?  In older machines, the AV software can really destroy performance (on one machine, AV actually made it appear to be completely unusable, but ran beautifully when it was turned off).

Author

Commented:
crazedsanity: disabling the AV made no difference.
We are running Trend Micro Office Scan 10.

FYI, I followed a MS article to disable  "DHCP Media Sensing" and so far it is working; websites are loading as they are supposed to with AV turned on.

will be testing for the next couple of days and see.

Author

Commented:
Looks like it happens on/off; any ideas of what can be causing this?
What kind of network cards? Maybe try swapping them out for a different brand.
Most Valuable Expert 2011
Top Expert 2011

Commented:
"The folder is empty... "

Make sure you set the Hidden and System files to show..... It is not empty, I can assure you....

Author

Commented:
@crazedsanity:
Onboard Intel 82562V-2 10/100 & Dynex Gigabit PCI adapter 10/100/1000; both have the same issue.

@johnb6767: I ran the command again and the folder is empty... don't know why but it is.


Most Valuable Expert 2011
Top Expert 2011

Commented:
Lets try this.....

C:\Documents and Settings\%USERNAME%\Local Settings\Temporary Internet Files\Content.IE5

Should see SubFolders, and an Index.dat....

You did allow Hiddden/System files to be displayed, right?
Commented:
Thank you guys for all the help; I ended up wiping the machine.

Problem fixed!

Author

Commented:
I appreciate all the help and suggestions but i could not get the machine fixed.
Wiping the machine and reinstall the OS fixed the problem.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial