A fatal error has been detected by the Java Runtime Environment:

Mags
Mags used Ask the Experts™
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After my client allowed Java to update she gets the attached error message and others.  I uninstalled, ran CCleaner then reinstalled from the Java website.  She called me back because she continues to get these messages.
hs-err-pid1932.log
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Commented:

Try to install one of the previous JRE's from here

http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html

say jre 6u18 and then maybe earlier
Which version of java they had before?
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Commented:
I would uninstall the jre again, and run the following java removal tool...

http://raproducts.org/wordpress/software

Then see what happens after reinstalling the needed version....
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Commented:
And is this a 32/64bit os?
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MagsOwner

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Commented:
Hey John...it is a 64bit os
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If this is 64 bit OS, then both 32bit and 64 bit java should in general run on it
MagsOwner

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Commented:
I followed this - Simply select the "Remove Useless Files" button once in a while to remove these old useless files.  Correct

Do you want me to reinstall from java's website?
MagsOwner

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Commented:
She had 32 bit before.  Is there a preference?
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If you know the one she used when it was working - I'd go for that.
MagsOwner

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Commented:
I'll keep you posted

Commented:
Download this trial software.

http://www.ursoftware.com/dlds/yusetup.exe


Select java from the list to uninstal...dont know the exact mode but it will go through three stages of uninstall...after completing that ...restart the computer and then install latest version of java .



Ded9
It looks like this is running in a browser so you'll have to install the 32-bit JRE.  Not a bad idea to install both 64-bit and 32-bit, but it has to match the browser architecture, and all of them are 32-bit right now unless you go to some extra trouble to install and/or run the 64-bit versions.

If you go through the clean and reinstall steps above with the latest version and still have issues, start back-tracking through JVM versions until you find one that works and then disable auto-update in the Java preferences.
Commented:
Put the computer in clean boot state and then install java.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

Enable everything after completing the install.




Ded9
MagsOwner

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Commented:
Thanks guys, I did an uninstall, performed JavaRA and reinstalled and verified waiting to hear from my client that it worked...a couple of questions.

Isn't there more a chance to get viruses if you don't keep Java updated?

ded9...what does a clean boot do?  Why is it important?

Commented:
Installation problem might be caused by unwanted software...so try clean boot step...after doing clean boot ...try installing java..latest version...reboot and then enable all services and startup...reboot and then check.


Try it.


Ded9
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No java usually has no connections to viruses, so not much rason to worry about update oin this respect
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In general if you want less truble I'd recommend to disable autoimatic java updtae.
It is for some very new applets that you'll need newer java - old ones wouild be better off with the old java. It is very rarely that new java will be faster and not in all applets and even applications this is important. I usually upgrade when I have reason to do it. This may save you some hassle, even though in general java is oretty good with downward comatibility. Still, if there is no reason, I don't upgrae.
MagsOwner

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Commented:
I have been out of town...when I spoke to my client last she is still getting the error which post to her desktop.  I will get back to you next week...thank you for your patience.
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check this  thread on similar issue:
http://www.experts-exchange.com/Programming/Languages/Java/Q_27261253.html?sfQueryTermInfo=1+10+30+err+hs+pid+yan

is your main concern  that  your program is crashing at this points or you just don't like that these
files  to appear on the desktop, whereas the functionality is not affected?
The latter was the case in the thread I mentioned above, but they didn't have idea what java application is causing
it, whereas you probably know waht java command is responsible for it.
If so and you are concerned just with the files on the desktop then the thread above
has some suggestions how to go away from it.
MagsOwner

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Commented:
We are not sure exactly what is causing it.  I have done a clean boot and reinstall...will keep you posted.  If I can't solve it we may just find a way to dump them somewhere other than the desktop.  If she gets more let me know if you want me to send in the most recent message.

Thanks for all your help!
MagsOwner

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Commented:
Ok...she's still getting the logs posting to her desktop.  Her computer is off so I can't grab the latest one.

I will check to see, as suggested above in a similar thread, if I can get the process to stop.

If that does not work then, if there is no problem with having the logs dump somewhere else, how would I do that.
MagsOwner

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Commented:
Here is the most recent log
hs-err-pid320.log
MagsOwner

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Commented:
Still getting logs...can I dump them somewhere other than the desktop??????????????
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Do you know which java... command causes it ?
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If you know that some particular "java ClassName" command causes it,
then I believe on the command line you would be able to redirect logs to some other place.
 
MagsOwner

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Commented:
for yan I have no idea...first time with this problem...can you tell from the above log I posted?

Commented:
Did u try my step.


Ded9
MagsOwner

Author

Commented:
Hi ded9 - Yes as I posted here -


08/24/11 09:06 PM, ID: 36426339

MagsMcKinley14:
 
We are not sure exactly what is causing it.  I have done a clean boot and reinstall...will keep you posted.  If I can't solve it we may just find a way to dump them somewhere other than the desktop.  If she gets more let me know if you want me to send in the most recent message.

Thanks for all your help!
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check this old trail - I did not understand recommendation very weel, but the author was happy, read just iin case:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/ME/Q_20401817.html

Commented:
Log points to this error


 EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0xe96d0e87, pid=320, tid=4664


First run windows memory diagnostic ..to check the ram...might be a bad ram.



Uninstall your security software ...reboot and then check.



Run malwarebytes scan to check for any spyware.

http://www.malwarebytes.org/products/malwarebytes_free



Ded9
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Those seem to come fro JVM that runs applets

Go to Control panel - Java - Java tab - View

Then  in RuntimeParameters type -XX:ErrorFile=c:/temp/hs_err_pid.log

Myabe it will work - I never tried, but that's what I can guess from different discussions
MagsOwner

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Commented:
Should I uninstall here security software first?

So I can learn...why are you recommending to unistall security software along with the windows memory diagnostic.  Thanks Ded9
MagsOwner

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Commented:
meant to say Should I uninstall "her" security software first?
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Before playing with security try to modify this simple thing in control panel - maybe it will help

Check other log files do they all mention the same

"thread applet-com.pogo.game.client2.shell.ShellApplet-, etc,.

Commented:
First run windows memory diagnostic..

Java is not able to read to write to a certain portion of the memory. This can be caused by bad memory, security software or spyware.


Ded9
MagsOwner

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Commented:
Ded9 Thanks I found that article while I was waiting for your prompt response!

for yan - we have deleted many of the logs...I will check the ones we have.  Would this be related to a specific game she is playing??
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yes, it may be that she plying some game which is an applet and which crashes
MagsOwner

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Commented:
Doing a memory diagnosis and checking the logs...
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And the applet worked OK with previous  version of Java but has some issues with the updated one
MagsOwner

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Commented:
for yan this is in all the logs I found "thread applet-com.pogo.game.client2.shell.ShellApplet-, etc,.

Waiting for her computer to reboot
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Ask her if this game tends to crash.
even if she sdoesnot notice it it probably does

Why not to install that previous version of java whoch ashe used before?
Anyway - try this modification of java arguyments - maybe it would reaklly work
Make sure you have c:\temp folder or any other folder you'll reference there
MagsOwner

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Commented:
Already tried installing the version she was using...no difference

I will ask her about the game.
MagsOwner

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Commented:
I am working remotely and when her computer restarted after doing a memory diagnosis I saw no report.  Where would I find it?

for yan I don't see where you found this info??
And the applet worked OK with previous  version of Java but has some issues with the updated one
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From the log I understood that it is not some jaava application but the applet

From control panel I found where you can change runtime parameters for java which runs applet

About java runtime parameters and how to redirect crash logs you can check for example here:
http://stackoverflow.com/questions/1024879/avoid-jvm-crash-logs

When you tried to install her old verusion did you go to control panel -Java and checked
that this version is driving the browser JVM

In the beginning I couyld notunderstand what java process
causes these files, now I increasingly believe that this is
the result of applets ruinning in the browser - that;sa waht these logs tell us
and she probably does not ruin other big java appls


 
MagsOwner

Author

Commented:
In research this does not seem like a threat but this is what Malwarebytes came up with...what do you think?
mbam-log-2011-08-31--14-19-27-.txt

Commented:
Remove the program found by malwarebytes reboot and then check.

next step would be to uninstall all security software and then reboot the computer and check.


Final step would be create a new user account and then check...might be user account is corrupted.



Ded9
MagsOwner

Author

Commented:
Thank you ded9 and for yan for all your help but I am starting to get confused since you are both asking me to do seemingly different things.  I won't be able to work on this again until tomorrow MST.  Would it be possible for the two of you to confir?  I know this is asking for a lot....I appreciate anything you can do.

Commented:
I will be there.

Ded9
MagsOwner
Commented:
I have spoken with my client this morning and bingo…when I had left her a message that possibly a game she played was causing the issue it triggered something she had seen.  Without me naming the game, she told me that she gets the error log files when playing Pogo!  She verified it last night while she played it.  She started getting these error logs after Java updated early in August.  It appears that for yan has found the answer.  I am doing a system restore to before the last Java update, will make sure Java updates are disabled and then cross my fingers.  I will keep you posted.
MagsOwner

Author

Commented:
By selecting a restore point before this error logs started happening disabled Java.  When she tried to play her game, Pogo.com, it needed to download Java.  Downloading the version from their website, which turned out to be Java7, must have had a fix in it for their games.  She is no longer getting the error logs.

Thank you everyone for your help...especially "for yan", you hit the nail right on the head!

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