Avatar of Mags
Mags
Flag for United States of America asked on

A fatal error has been detected by the Java Runtime Environment:

After my client allowed Java to update she gets the attached error message and others.  I uninstalled, ran CCleaner then reinstalled from the Java website.  She called me back because she continues to get these messages.
hs-err-pid1932.log
JavaWindows 7

Avatar of undefined
Last Comment
Mags

8/22/2022 - Mon
for_yan


Try to install one of the previous JRE's from here

http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html

say jre 6u18 and then maybe earlier
Which version of java they had before?
johnb6767

I would uninstall the jre again, and run the following java removal tool...

http://raproducts.org/wordpress/software

Then see what happens after reinstalling the needed version....
johnb6767

And is this a 32/64bit os?
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Mags

ASKER
Hey John...it is a 64bit os
for_yan

If this is 64 bit OS, then both 32bit and 64 bit java should in general run on it
Mags

ASKER
I followed this - Simply select the "Remove Useless Files" button once in a while to remove these old useless files.  Correct

Do you want me to reinstall from java's website?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
She had 32 bit before.  Is there a preference?
for_yan

If you know the one she used when it was working - I'd go for that.
Mags

ASKER
I'll keep you posted
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ded9

Download this trial software.

http://www.ursoftware.com/dlds/yusetup.exe


Select java from the list to uninstal...dont know the exact mode but it will go through three stages of uninstall...after completing that ...restart the computer and then install latest version of java .



Ded9
gordon_vt02

It looks like this is running in a browser so you'll have to install the 32-bit JRE.  Not a bad idea to install both 64-bit and 32-bit, but it has to match the browser architecture, and all of them are 32-bit right now unless you go to some extra trouble to install and/or run the 64-bit versions.

If you go through the clean and reinstall steps above with the latest version and still have issues, start back-tracking through JVM versions until you find one that works and then disable auto-update in the Java preferences.
SOLUTION
ded9

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Mags

ASKER
Thanks guys, I did an uninstall, performed JavaRA and reinstalled and verified waiting to hear from my client that it worked...a couple of questions.

Isn't there more a chance to get viruses if you don't keep Java updated?

ded9...what does a clean boot do?  Why is it important?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ded9

Installation problem might be caused by unwanted software...so try clean boot step...after doing clean boot ...try installing java..latest version...reboot and then enable all services and startup...reboot and then check.


Try it.


Ded9
for_yan

No java usually has no connections to viruses, so not much rason to worry about update oin this respect
for_yan

In general if you want less truble I'd recommend to disable autoimatic java updtae.
It is for some very new applets that you'll need newer java - old ones wouild be better off with the old java. It is very rarely that new java will be faster and not in all applets and even applications this is important. I usually upgrade when I have reason to do it. This may save you some hassle, even though in general java is oretty good with downward comatibility. Still, if there is no reason, I don't upgrae.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Mags

ASKER
I have been out of town...when I spoke to my client last she is still getting the error which post to her desktop.  I will get back to you next week...thank you for your patience.
for_yan



check this  thread on similar issue:
https://www.experts-exchange.com/Programming/Languages/Java/Q_27261253.html?sfQueryTermInfo=1+10+30+err+hs+pid+yan

is your main concern  that  your program is crashing at this points or you just don't like that these
files  to appear on the desktop, whereas the functionality is not affected?
The latter was the case in the thread I mentioned above, but they didn't have idea what java application is causing
it, whereas you probably know waht java command is responsible for it.
If so and you are concerned just with the files on the desktop then the thread above
has some suggestions how to go away from it.
Mags

ASKER
We are not sure exactly what is causing it.  I have done a clean boot and reinstall...will keep you posted.  If I can't solve it we may just find a way to dump them somewhere other than the desktop.  If she gets more let me know if you want me to send in the most recent message.

Thanks for all your help!
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
Ok...she's still getting the logs posting to her desktop.  Her computer is off so I can't grab the latest one.

I will check to see, as suggested above in a similar thread, if I can get the process to stop.

If that does not work then, if there is no problem with having the logs dump somewhere else, how would I do that.
Mags

ASKER
Here is the most recent log
hs-err-pid320.log
Mags

ASKER
Still getting logs...can I dump them somewhere other than the desktop??????????????
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
for_yan


Do you know which java... command causes it ?
for_yan

If you know that some particular "java ClassName" command causes it,
then I believe on the command line you would be able to redirect logs to some other place.
 
Mags

ASKER
for yan I have no idea...first time with this problem...can you tell from the above log I posted?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ded9

Did u try my step.


Ded9
Mags

ASKER
Hi ded9 - Yes as I posted here -


08/24/11 09:06 PM, ID: 36426339

MagsMcKinley14:
 
We are not sure exactly what is causing it.  I have done a clean boot and reinstall...will keep you posted.  If I can't solve it we may just find a way to dump them somewhere other than the desktop.  If she gets more let me know if you want me to send in the most recent message.

Thanks for all your help!
for_yan



check this old trail - I did not understand recommendation very weel, but the author was happy, read just iin case:
https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/ME/Q_20401817.html
Your help has saved me hundreds of hours of internet surfing.
fblack61
ded9

Log points to this error


 EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0xe96d0e87, pid=320, tid=4664


First run windows memory diagnostic ..to check the ram...might be a bad ram.



Uninstall your security software ...reboot and then check.



Run malwarebytes scan to check for any spyware.

http://www.malwarebytes.org/products/malwarebytes_free



Ded9
for_yan

Those seem to come fro JVM that runs applets

Go to Control panel - Java - Java tab - View

Then  in RuntimeParameters type -XX:ErrorFile=c:/temp/hs_err_pid.log

Myabe it will work - I never tried, but that's what I can guess from different discussions
Mags

ASKER
Should I uninstall here security software first?

So I can learn...why are you recommending to unistall security software along with the windows memory diagnostic.  Thanks Ded9
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
meant to say Should I uninstall "her" security software first?
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ded9

First run windows memory diagnostic..

Java is not able to read to write to a certain portion of the memory. This can be caused by bad memory, security software or spyware.


Ded9
ded9

Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Mags

ASKER
Ded9 Thanks I found that article while I was waiting for your prompt response!

for yan - we have deleted many of the logs...I will check the ones we have.  Would this be related to a specific game she is playing??
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
Doing a memory diagnosis and checking the logs...
for_yan

And the applet worked OK with previous  version of Java but has some issues with the updated one
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
for yan this is in all the logs I found "thread applet-com.pogo.game.client2.shell.ShellApplet-, etc,.

Waiting for her computer to reboot
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
Already tried installing the version she was using...no difference

I will ask her about the game.
Mags

ASKER
I am working remotely and when her computer restarted after doing a memory diagnosis I saw no report.  Where would I find it?

for yan I don't see where you found this info??
And the applet worked OK with previous  version of Java but has some issues with the updated one
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
ded9

for_yan

From the log I understood that it is not some jaava application but the applet

From control panel I found where you can change runtime parameters for java which runs applet

About java runtime parameters and how to redirect crash logs you can check for example here:
http://stackoverflow.com/questions/1024879/avoid-jvm-crash-logs

When you tried to install her old verusion did you go to control panel -Java and checked
that this version is driving the browser JVM

In the beginning I couyld notunderstand what java process
causes these files, now I increasingly believe that this is
the result of applets ruinning in the browser - that;sa waht these logs tell us
and she probably does not ruin other big java appls


 
Mags

ASKER
In research this does not seem like a threat but this is what Malwarebytes came up with...what do you think?
mbam-log-2011-08-31--14-19-27-.txt
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ded9

Remove the program found by malwarebytes reboot and then check.

next step would be to uninstall all security software and then reboot the computer and check.


Final step would be create a new user account and then check...might be user account is corrupted.



Ded9
Mags

ASKER
Thank you ded9 and for yan for all your help but I am starting to get confused since you are both asking me to do seemingly different things.  I won't be able to work on this again until tomorrow MST.  Would it be possible for the two of you to confir?  I know this is asking for a lot....I appreciate anything you can do.
ded9

I will be there.

Ded9
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Mags

ASKER
By selecting a restore point before this error logs started happening disabled Java.  When she tried to play her game, Pogo.com, it needed to download Java.  Downloading the version from their website, which turned out to be Java7, must have had a fix in it for their games.  She is no longer getting the error logs.

Thank you everyone for your help...especially "for yan", you hit the nail right on the head!