Installed new Syspreped XP SP3 to Dell E6400 Latitude 'Add/Remove windows Components' fails

boshenska
boshenska used Ask the Experts™
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    Using the same Ghost image I did on Gateway laptops last year with no problem.  Cannot get  'Add/Remove windows Components'  to open so I can install Fax service. Fax service is running in Services and the modem works fine.  Keep getting 'Setup was unable to open information file ims,inf'.  Googled around and tried:
1. Inserting  my WinXP CD
2. Went to Start > Run. Type in: Expand D:\i386\IMS.IN_  -r C:\Windows\Inf, hit OK

Where D:\ is your CD drive, and C:\Windows\ is the drive & directory where you have your OS installed  
Still no luck  a lot of people talked about changing the NETOC.IN_ ,  still nothing.
Cannot install components from the XP CD,no viruses,Chkdsk etc.  help                  
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Most Valuable Expert 2011
Top Expert 2011

Commented:
The command you have about should have failed.... Did it error on you, or expand successfully?

Author

Commented:
It expanded and I could read it in notepad.  I even copied the IMS.INF from a working version of XP SP3 and pasted it in, still no luck. By the way if the command should of failed what is wrong with it?

Author

Commented:
Is anybody out there, only one answer in  4 days.  I might as well drop my subscription.
Most Valuable Expert 2011
Top Expert 2011

Commented:
Didnt have the expanded filename.... Should usually fail if not explicitly called.....

Sorry for the delay, but you need to realize, we are all volunteers here. Personally, just got back from a week of vacation with my family.

I will look at a few things tomorrow once on an XP machine.....
I downloaded ims.inf from a web site and it worked.  Sorry for being snappy,  Just out of intrest if we are all volunteers why is expert exchange so expensive? Who is making the money on  this site?
Most Valuable Expert 2011
Top Expert 2011

Commented:
EE does.... I am sure it doesnt come cheap to have a site this large... We participate to earn tshirts/bragging rights and free Premium Services.....
Most Valuable Expert 2011
Top Expert 2011

Commented:
Regardless, I am glad you are fixed....
LeeTutorretired
Top Expert 2009

Commented:
I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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