troubleshooting Question

Installed new Syspreped XP SP3 to Dell E6400 Latitude 'Add/Remove windows Components' fails

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boshenska asked on
Windows XPSystem UtilitiesStorage Software
9 Comments1 Solution350 ViewsLast Modified:
    Using the same Ghost image I did on Gateway laptops last year with no problem.  Cannot get  'Add/Remove windows Components'  to open so I can install Fax service. Fax service is running in Services and the modem works fine.  Keep getting 'Setup was unable to open information file ims,inf'.  Googled around and tried:
1. Inserting  my WinXP CD
2. Went to Start > Run. Type in: Expand D:\i386\IMS.IN_  -r C:\Windows\Inf, hit OK

Where D:\ is your CD drive, and C:\Windows\ is the drive & directory where you have your OS installed  
Still no luck  a lot of people talked about changing the NETOC.IN_ ,  still nothing.
Cannot install components from the XP CD,no viruses,Chkdsk etc.  help                  

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