Cómo desarrollar un Hel Desk en una aplicación C#.Net

mentor360
mentor360 used Ask the Experts™
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Buenas tardes,

Cómo podría implementar un Método de ayuda(Help Desk) en una aplicación desarrollada en Visual Studio 2010 (C#), que herramientas recomendaría utilizar para su creación y componentes a tener en cuenta en el diseño de interfaz y contenido.

Muchas gracias.
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Commented:
es esta una aplicacion o una web aplicacion?

Author

Commented:
Es para aplicacion(windows forms)
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Commented:
Gracias por la pronta respuesta, pero la idea no es llevar tanto un listado de tickets y peticiones sino mas bien una guia de ayuda por formulario.

Me explico un poco mejor estamos desarrollando una aplicacion que cuenta con varios modulos y varias formas x c/u la idea es que cuando el usuario le de click a el boton de ayuda le despliegue la información de ayuda para ese formulario.

Seria ideal un arbol y segun el formulario abrir el nodo correspondiente


Gracias y espero haberme explicado un poco mejor
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Commented:
@disrupt

I don't know what above language is but I can atleast guess that it was asked whether it is a webapplication(http:#36313431) and the answer was Windows Forms (http:#36313484) though I may be wrong and you links are for ASP.NET.

Author

Commented:
Disrupt: esas soluciones estan basadas en asp.net y nosotros estamos buscando una de winapp ... igual te agradezco (no podemos limitar al usuario a tener internet para ver la ayuda).


CodeCruiser: Hi, may explain me in english (sry but its not the best).  We are developing a win app in c#.net (vs 2010) which count with some modules and each one has its own list of forms. We are looking for a tool or guide to implement a help desk for the application (each form has an independent help)


We thought maybe in a tree managed by files and after click the help button it should open the help file in the corresponding node.


I hope i could explain my problem


thanks! and I really appreciate your help!
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Commented:

Author

Commented:
Thanks !!! .. it was what i was looking for
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Commented:
Glad to help :-)

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