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Cómo desarrollar un Hel Desk en una aplicación C#.Net


Buenas tardes,

Cómo podría implementar un Método de ayuda(Help Desk) en una aplicación desarrollada en Visual Studio 2010 (C#), que herramientas recomendaría utilizar para su creación y componentes a tener en cuenta en el diseño de interfaz y contenido.

Muchas gracias.
Visual C++.NETVisual Basic.NETC#

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Nasir Razzaq

8/22/2022 - Mon
TonyReba

es esta una aplicacion o una web aplicacion?
mentor360

ASKER
Es para aplicacion(windows forms)
TonyReba

Your help has saved me hundreds of hours of internet surfing.
fblack61
mentor360

ASKER
Gracias por la pronta respuesta, pero la idea no es llevar tanto un listado de tickets y peticiones sino mas bien una guia de ayuda por formulario.

Me explico un poco mejor estamos desarrollando una aplicacion que cuenta con varios modulos y varias formas x c/u la idea es que cuando el usuario le de click a el boton de ayuda le despliegue la información de ayuda para ese formulario.

Seria ideal un arbol y segun el formulario abrir el nodo correspondiente


Gracias y espero haberme explicado un poco mejor
disrupt

Nasir Razzaq

@disrupt

I don't know what above language is but I can atleast guess that it was asked whether it is a webapplication(http:#36313431) and the answer was Windows Forms (http:#36313484) though I may be wrong and you links are for ASP.NET.
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mentor360

ASKER
Disrupt: esas soluciones estan basadas en asp.net y nosotros estamos buscando una de winapp ... igual te agradezco (no podemos limitar al usuario a tener internet para ver la ayuda).


CodeCruiser: Hi, may explain me in english (sry but its not the best).  We are developing a win app in c#.net (vs 2010) which count with some modules and each one has its own list of forms. We are looking for a tool or guide to implement a help desk for the application (each form has an independent help)


We thought maybe in a tree managed by files and after click the help button it should open the help file in the corresponding node.


I hope i could explain my problem


thanks! and I really appreciate your help!
ASKER CERTIFIED SOLUTION
Nasir Razzaq

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mentor360

ASKER
Thanks !!! .. it was what i was looking for
Nasir Razzaq

Glad to help :-)
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