we have a user who uses an HP Docking station and Laptop.
She is running XP SP3.
When she docks her laptop the screen resolution is incorrect.
It should be running at 1920x1080 but when it docks it either resets to the smallest resolution, or the resolution of the laptop screen or even just a random resolution - it is very inconsistent.
We have tried the following:
While the laptop is docked the screen is closed.
When it is undocked the screen remains closed.
When the laptop is undocked the screen is opened and used as you would use a laptop.
The laptop is shutdown at the end of usage.
The laptop is placed on the docking station with the screen closed.
The laptop is powered on using the power button on the docking station.
NOW: sometimes it displays the correct resolution and other times it resets.
An alternative to this is starting the laptop off the docking station and then once it's started up dock it with the screen open.
Once the laptop displays on the monitor, we close the laptop.
This also has varying results.
This is getting increasingly annoying and no set procedure seems to work.