troubleshooting Question

Symantec endpoint protection manager cannot login - AV defs not going out

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Lensway ITFlag for Sweden asked on
Anti-Virus Apps
5 Comments1 Solution1063 ViewsLast Modified:
Hi,
since returning from a nice long holiday I have just found out that no AV definitions have been updated on clients since July and trying to login to SEPM throws me out with failed to connect' error message. Trying to restart  the service just drops out after a minute.
I found this message in the catalina.out file:

SEVERE: ================== Server Environment ===================
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.5.0_15
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 1.5.0_15-b04
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = US
Aug 3, 2011 5:10:32 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.3001.2224

And searching on this I found this old post (PM, ID: 23515545) which had an accepted solution of "root default website had ssl enabled".
What does this mean and how to fix it? what default website? where is this set?
 Im not a sysmantec gure - its just meant to be an av package to help avoid system problems, not a major headache of the viral type in itself!

thanks for any assistance please...
Dave
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