troubleshooting Question

Modem stops automatically receiving Faxes over long periods of inactivity

Avatar of Norbert2000
Norbert2000Flag for Afghanistan asked on
Server HardwareServer Software
4 Comments1 Solution751 ViewsLast Modified:
We have the following USB Fax plugged into our SBS 2003 Server:

Agere Systems USB 2.0 Soft Modem
Driver Version - 2.1.74.0
Modem speed - 9600
Power Saving is off on the modem and the USB ports

They also have a All in one printer which has a fax setup to send but not receive.

The modem automatically receives the fax and forwards it onto a Fax Mailbox.

Every morning or long period of time the modem stops automatically receiving faxes and the AIO Printer rings and rings. We have to "Answer now" on the Fax Monitor, the fax comes through as normal and hits the fax mailbox as normal.

Once we have manually received a fax once, the modem automatically picks up the other calls. But this just happens again the following morning.

We have tried power saving. Changing Modem speeds. Uninstalled and reinstalled several different drivers. Still having the same issue.

Any help would be much appreciated.
ASKER CERTIFIED SOLUTION
bwiser1

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