Reinstalling damaged SBS 2003 Premium R2

mikeabc27
mikeabc27 used Ask the Experts™
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Hi, I support an SBS 2003 network and need to go onsite today to resolve a problem.

At the moment users can connect the server and I have pointed them directly to the hardware firewall/router so they can access the Internet, They cannot connect to the Exchange server as I cannot start the Event Log service, and several key services depend on this, SMTP, DHCP server, a few Exchange etc.

When I attempt to start the Event Log service it throws uo a "Could not start the Event Log service on the local computer. Error 23: Data error (crc)."

I have done some research but can't find anything relative to this problem.

I have constantly nagged this client for the last two months to replace their faulty USB backup drive to no avail. All they have to do was pop into PC World around the corner from them and plug it in - I would do the rest. If they weren't a two hour drive away I would do it. The result is their file and BESR backups are over 60 days old.

I welcome any better ideas from the experts, but my plan of action today is:

Option One
1. Buy a 1TB USB drive and 1TB internal SATA drive en route to them,
2. Take a backup of all new/changed files and folders.
3. Attempt installation repair by reloading SBS CDs,
4. My main concern here is access to files and exchange folders after the reinstallation, which could easily take many hours to put right.

So maybe Option Two
1. Buy a 1TB USB drive and 1TB internal SATA drive en route to them,
2. Take a backup of all new/changed files and folders.
3. Attempt BESR system restore (if BESR is capable of this), if not
4. Fit new internal 1TB drive.
5. Perform BESR restore to new drive
6. Restore new/changed files and folders.

This does not take into account Exchange folder and I need advice on how to back this up and restore it. I cannot get ExMerge to run.

In the past four years I have had three such problems where all were resolved with a full BESR restore, so not sure on the "easiest" way to resolve this.

Thanks in advance for any advice.

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Cris HannaSr IT Support Engineer

Commented:
you might give this a shot first and see if helps
http://support.microsoft.com/kb/172156

Author

Commented:
Sorry for delayed reply had to replace the network switch to get any Internet.

I gave it a shot - no luck.
Cris HannaSr IT Support Engineer

Commented:
I think your best bet then is the plan you've presented.
You can export all mail to .pst files using ExMerge and then import those back in.  Probably simpler than doing recovery group

This might be worth a support call to MS...maybe they have something that just isn't well known or documented for fixing this.   In the long run could save you a lot of time and the customer lots of down time and money

Author

Commented:
Thanks Cris, I wish I could run exMerge - the emails are my main concern.

At the point exMerge comes to list the mailboxes it throw back an exMerge msg:

Error encountered getting mailbox information from the private information store on server "Myserver". Make sure you have adequate permission on the Information stpre object. Please refer to the "Log  file not initialized" log file for more information,

PS - I didn't renew my MAPS after Microsoft made an 80% UK price increase and I found EE faster and better the MS support I received.
Cris HannaSr IT Support Engineer

Commented:
You might check this KB http://support.microsoft.com/kb/292509 and see if Exmerge is failing due to a permissions issue

Author

Commented:
Unfortunately as soon as I try to create a group I get the missing Event Log error.

Only seven PCs and only three with big mailboxes so I will go around and do them manually.
Cris HannaSr IT Support Engineer

Commented:
I agree that's where you're at
Are they short of hard drive space on the C:\ drive?
Yes, manually took 90 minutes, exMerge would have taken 5, but when you spend 2 hrs trying to get it to work.....

No C:'s fine, (500GB SATA/40% used) - why'd you ask?

Out of interest which would chose out of the two options - fresh install (freshish) or full recovery?

Author

Commented:
Backed PSTs manually to each pc

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