Certificate Question

polaris101
polaris101 used Ask the Experts™
on
Hi All:

I'm deploying a Remote Desktop application that requires a secure connection.  The users connecting are NOT members of the domain (or any domain for that matter).

For the test environment I used a GoDaddy certificate.  It worked great...the end users connecting  never had to install root certs.

For the production environment I used Thawte.  Now, I'm finding that end users will have to install a root cert and an intermediary cert. in order to connect to the remote desktop session.  This is a major set back for deploying our application.  Did I purchase the wrong cert?  Thawte Premium Server CA --> thawte Primary Root CA --> Thawte DV SSL CA.

Shoud I go back to go daddy? Why would that happen?

I'm still learning how certificate chains, etc work so bear with me. Thanks!
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
I suspect that the one of the Thawte certificate is not listed in the Trusted Root Certification Authorities. i.e. Thawte DV SSL CA.

Check with Thawte for this issue.

Author

Commented:
shreedhar: You are correct.  Thawte DV SSL CA is missing.  However, Thawte Premium Server CA is there.  Who's issue is this? Mine or Thawtes?  I can't imagine having end users install a cert to securely connect to the RD server
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
- Thawtes should have released this updated Truted Root Certificate with the help of MicroSoft.

- Anyway, Get in touch with Thawtes and update them with the issue. They might provide a work arround or solution for this?
Known issue with Thawte certificates and RDP - they gave me a full refund.

Author

Commented:
known bug

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