windows update not working from web page

rjef
rjef used Ask the Experts™
on
i get this message when i go to windows update on the web and i have sp3  windows xp  http://support.microsoft.com/kb/2497281

How do i fix this?
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Kennyboy5IT Support Analyst

Commented:
Hmm you're the 2nd person that I'm working on that's having that issue. See if this article helps you

http://support.microsoft.com/kb/943144

have you tried downloading XP SP3 for IT Professionals and re-installing it. than going back to the updates page?
Sudeep SharmaTechnical Designer

Commented:
Could you please provide the WindowsUpdate.log located at C:\WINDOWS>
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rjef

Could you please do us a favour and create a brief report that you can attach to your next comment.

1. Save the following attached file to your affected XP computer.
    OperatingSystem-vbs.txt
2. Right-Click > Rename it changing the *.txt extension to *.vbs
    (accept the warning about saving file types - it is a VBScript)
3. Execute it.

There may be restrictions on your PC where it opens in Notepad when double-clicked.  If so, Right-Click and choose "Open".

Really what we are looking for is confirmation that your system is showing Windows XP (Home/Pro) SP3 version 5.1.2600 as it should be.

Author

Commented:
i will do this as soon as i get home.  Just a side not the automatic updates that you set in the control panel works just fine.  It is just when i use the windowsupdate from the website that does not work.
Sudeep SharmaTechnical Designer

Commented:
Is the system part of a domain and configured to get the updates from WSUS server?

Author

Commented:
not on a domain.  Just a regular home dell pc with a fresh install of xp from the dell xp cd.  The other drive crashed.
Kennyboy5IT Support Analyst

Commented:
Check out this article. Buddy seemed to get it going. Specifically the /force parameter

http://www.technibble.com/forums/showthread.php?t=29632

Author

Commented:
here is the last part of the log file let me know if you need any more of it.
and it is window xp pro 5.1.260 spmajorver 3  ostype 18
log.txt
DonNetwork Administrator

Commented:
DonNetwork Administrator

Commented:
Did you reinstall the windowsupdate agent using the /wuforce switch?

Author

Commented:
tried all of the suggestions --  none of them worked.  Did a clean install with dell sp2 cd and everything is working now.
That's good news rjef, glad you have everything functional again.  All you need to do now is keep setting restore points while you begin to uninstall all the junk programs that the Dell CD reinstalled ;-)

Commented:
Don't mean to hijack this thread, but all of my clean installs the past week or so have the same problem with windows update web page.  After I do a clean install of the system with a Windows XP (with service pack 3 slip streamed into the CD), I can no longer get windows update to work as it used to work.  I get the same website with KB 2497281.  I have been using this Windows XP cd for the past year or so.  Only this past week have their been problems with windows update web page (and there appear to be other people all over the internet posting about the same problem starting this past week).
Kennyboy5IT Support Analyst

Commented:
@jbobst
I've noticed this as well. Wondering what there doing over at M$ update site that's causing this. Weird.

KB5

Commented:
I just opened a tech support ticket with Microsoft.  I'll report back later today when the support tech calls me back.
@jbobst I've also seen this several times recently.  I'd suggest opening a new thread if you get a good solution.  I've gotten past this on the instances I've seen by downloading and manually reinstalling the Service Packs in order overtop of what's already there,  but it's a pretty long annoying process.

Commented:
I agree...downloading and re-applying the service pack on the last computer I re-imaged did the trick for me, and I think I also update Internet explorer on another computer last week and that fixed the problem too in that instance.  I have a fresh installed machine that I installed this morning.  I am in no hurry with it, so I am just going to leave it alone until Microsoft calls back and can give me solution.
DonNetwork Administrator

Commented:
Ok, just tested this a couple times...

On a fresh install of XP sp2 downloaded sp3 and installed/rebooted.

Went to windows update page and got redirected to kb2497281

Downloaded/installed latest windows update agent and tried webpage again >>>same redirect

Installed windows update agent again this time using the /wuforce command line switch>>>Tried webpage and success.

So it appears you must use the "/wuforce" switch


Commented:
I talked to Microsoft this morning...kind of got the run around, but they say there have been reports of this, and they will be updating the page you get re-directed to with a work around if you have service pack 3 already (not sure why they can't just fix the problem, instead of making the end user actually have to perform a work around, but oh well).  He said there is a version difference between a dll file called wuweb.dll.  Basically you can download the latest WUA installer from:

http://support.microsoft.com/kb/949104

I just downloaded it, and installed and windows update worked.  In the instructions they sent me, they wanted me to rename files and such.  Here are the instructions Microsoft sent me:

 Please try to download and install the latest WUA installer from:
http://support.microsoft.com/kb/949104 

now rename the file %windir%\system32\wuweb.dll to wuweb.dll.old.
 
In case we are unable to rename this file
Run this command line to find out which process is using wuweb.dll
Tasklist -m wuweb.dll
And kill the returned process.
Now you should be able to rename %windir%\system32\wuweb.dll to wuweb.dll.old.
 
Now install the WindowsUpdateAgent

And install it with: following switch

WindowsUpdateAgent30-x86.exe /wuforce

After installation, please double confirm the version of %windir%\system32\wuweb.dll, make sure it is 7.4 or above.

So far we have determined the cause for this issue as :
Cause
=====
The Windows Update Agent file %windir%\system32\wuweb.dll was not updated to version 7.4.xxxx, so when visiting Windows Update web site, it was redirect to http://support.microsoft.com/kb/2497281
DonNetwork Administrator

Commented:
Pretty much the long version of what I just said

Commented:
Yes, sorry.  Just wanted to relay the official microsoft answer they gave me.
That worked for me, the renaming of the file/etc.  I had a rough time with trying all of the other things and it didn't work.  My environment had a WSUS server, it messed up so I turned it off via group policy.  Then machine with XP wouldn't update with eithe the new WSUS server or the website.

Now off to update all my machines I guess.

Thank you very much.
DonNetwork Administrator

Commented:
"just use  http://update.microsoft.com"


For what ???

The issue here was not with any website, it was with a Dll not properly getting updated associated with Windows Update (wuweb.dll)

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