We are recently implementing Microsoft System Centre Service Manger which has been a steep learning curve.
One of the simple tasks that we should do is to be able to display the number of incidents that have been logged but not assigned to a user as well as the total number of incidents for the day on a big LCD TV in the IT Department. There would appear to be a number of ways in which this can be done and would like your advice on the best option.
1. Use the SDK Kit which looks very complicated to achieve a simple task.
2. Write a Power Shell Script in bb.net and output this to a data grid.
3. Access the data directly from Sequel Server.
I would appreciate any advice on which of these three options you would think would best solve this problem.