troubleshooting Question

Customer Value Analytics

Avatar of Bright01
Bright01Flag for United States of America asked on
Math / ScienceMicrosoft ExcelAlgorithms
9 Comments2 Solutions470 ViewsLast Modified:
I have searched the EE Database and cannot find what I'm looking for.  I am searching for an Excel spreadsheet or formulas that calculate several different Customer Value KPIs.  

Customer Life-TIme-Value
Customer Churn rate
Customer Defection or Retention

If you have any ideas on either formulas or samples; it would be much appreciated.

Thank you in advance,


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