BSOD on XP Media Center - Sony Vaio VGC-RA840G

Tony Giangreco
Tony Giangreco used Ask the Experts™
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This desktop is use as a dedicated server to capture content from our four Toshiba webcams in our facility. It came with P Media Center and is periodidly updated with MS updates. It's been used for five years and has run without a problem.

Today it displayed the BSOD with ATI2DVAG at the bottom. If I reboot, it dumps. I went into safemode and went to ATI for an update to it's Radeon 8300 adaptor and it downloaded a legacy updater. The updater couldn't find a device to update (probably because of safe mode).

Any suggestions?
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Dr. KlahnPrincipal Software Engineer
Commented:
It is not clear from the Sony system specs whether the video is on the motherboard or AGP in this system.  In either case, with a video problem, I would start along these lines:

Disable the onboard video or pull the existing video card

Install a known good video card from a different manufacturer

See if the problem persists

If the problem goes away, well and good.  Leave the new video card in the system.  If the problem persists, it is not due to the video hardware and software issues should be investigated.

Author

Commented:
The video card is an AGP. I'll investigate.
Top Expert 2013

Commented:
can you post the minidump?  from windows\minidumps

Author

Commented:
I contacted Sony and they don't have any updates for this pc (bios, video, chipset or anything else). The card is an AGP add-in card and there is no motherboard based video. replaced the video card with anew one, but Sony must have some proprietary code that stops non-sony cards from being used. I googled the problem and see others have had the same problem. I uninstalled the driiver and the system runs ok, but the video is not the best. I also installed all MS updates. After that, I reinstalled the Sony ATI driver and the same BSOD occurs saying a Video Driver loop was detected.

I temporarily install Symantec endpoint on the system to make sure there was no virus. After three full scans, I uninstalled it to speed up the system since it's only used as an internal video server.

Attached are three of the latest dump files.
Mini080611-02.dmp
Mini080611-03.dmp
Mini080611-04.dmp
The DMP's point toward the following

THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly.

I would re-install the video driver with the latest version available using this method.  Yours is 6 years old.

When upgrading  your graphic driver you MUST remove all traces of the current driver.  In order to do that we recommend using http://www.guru3d.com/category/driversweeper/


http://phyxion.net/Driver-Sweeper/Driver-Sweeper/Version-3-1-0/

When it is removed then download and install the fresh copy.

Top Expert 2013
Commented:
they all  points to :ATI Rev3 buffer -  IMAGE_NAME:  ati2cqag.dl it happens at PROCESS_NAME:  winlogon.exe  
info : THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly

so the card looks bad; but you can test it also by booting from a live Knoppix cd (other OS and drivers) :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso 

Author

Commented:
I appreciate all your help. This Pc is six years old. Sony does not have any updated drivers and since Sony made this propriatery, the drivers at the ATI site won;t work. Time for a new system. Thanks.
Top Expert 2013

Commented:
too bad...

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