Windows 7 will not pull ip from router but will connect if set static

jeffreychorba
jeffreychorba used Ask the Experts™
on
I have a Windows 7 home premium 64b bit laptop that will not pull an ip from the router on wired or wireless connection but if I set the nic with a static ip I can connect to the network and get to the internet. Any ideas?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
Have you tried altering the DHCP range? I had a similar issue, and raised the starting DHCP address to x.x.x.100 and everything started connecting properly.

Author

Commented:
It will not connect to any network with different IP ranges.

Author

Commented:
I also ran TCP ip stack reset
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Commented:
Is DHCP turned on in the router?

Author

Commented:
Yes it is

Author

Commented:
I have other PC's on the network connecting no problem, ran combofix, malwarebytes on pc, no malware or rootkits

Commented:
How about forcing the NIC to 100mb full duplex, or half-duplex if that doesn't work?

Commented:
I would assume this is a home network and the router is the home router as well.

Can you check the network configuration on your laptop.  Run the ipconfig /all from the Command Prompt and then post the result.

What router is it?  Can you check if DHCP setting is configured correctly and activate.

Commented:
Can you check what the default gateway on the laptop?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also do a TCP/IP repair. Here is a Microsoft article about that:

http://support.microsoft.com/kb/299357

Also look at:  http://www.wisefixer.com/lp/?kw=repair-windows-7&gclid=CNvx-4zEuKoCFUvCKgod7lNh6A

... Thinkpads_User
Hey.

From the start menu search box type "services" [enter]

Is "DHCP Client" started?

Author

Commented:
DHCP is not started, when I try to start it I get "windows could not start the DHCP client service on Local Computer.

Error 1075: The dependency service does not exist or has been marked fro deletion.

Author

Commented:
DHCP is not started, when I try to start it I get "windows could not start the DHCP client service on Local Computer.

Error 1075: The dependency service does not exist or has been marked fro deletion.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So then all the more reason to try the TCP/IP repair.

Also, open cmd.exe with Run as Administrator and at the prompt, run SFC /SCANNOW (System File Checker). Perhaps run this first and then repair TCP/IP.

... Thinkpads_User

Commented:
Can you post the output of the ipconfig /all?

Also check the Properties of the Network Adapter, make sure that no DNS or WIN entry anywhere.  Obtain IP and Default Gateway set to "Automatically".

Commented:
I would try connecting up to another router to determine if its the system or the router then troubleshoot further.

Commented:
you need to start dhcp client service and all be ok
check dependencies of this service
go to the device manager window and in menu "view" check "show hidden devices" then in the network devices section remove all devices and press F5 button for renew, windows will automatically re install all deleted drivers. then reboot and try to give dhcp settings.

Commented:
Try uninstall/re-install NIC driver.
Reloaded Windows. FIXED

Author

Commented:
Fixed problem

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial